Serial number says invalid on settlement form

I have an apple 6 that qualifies for the settlement re battery issue but on the claim form it says the serial number is invalid. Why what is going on?

Posted on Apr 5, 2024 2:58 PM

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Posted on Apr 26, 2024 11:53 AM

I ran into the same problem with my 6S (which I still own). I checked the serial number reported by the Settings App on the phone using Apple's website and it said purchased in November 2015 but the claims site says the device is not eligible. I then compared it to the serial number on the box, which was different. Using the serial number on the box allowed me to file a claim however.


When I check the original serial number from the box on Apple's website it says it is for a device that has been replaced. So I guess the phone's internal serial number was changed when Apple replaced the battery in my original phone? If you can track down the serial number on the box or on receipt that might be more successful than relying on what the phone software is reporting.

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Serial number says invalid on settlement form

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