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Hello together
I think my IPhone made an update over the night. Now it just shows the "hello" screen but the touchscreen is not working. Even the reset just brings me back to this screen but touchscreen still not working. Also plug in to charging is not showing on the top. What can I try to do? Tried to plug it to a PC and Mac, on both the device is not showing up.
I have a IPhone 15 Pro
iPhone 15 Pro
I just woke up to this problem when my phone auto-updated in my sleep, I am currently trying a few things, I'll reply to this if it works and how i fix it.
I just woke up to this problem when my phone auto-updated in my sleep, I am currently trying a few things, I'll reply to this if it works and how i fix it.
(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
(3) If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.
Axel F.
I was able to fix it, you will need a Mac to fix it with this method.
First download Apple Configurator on the AppStore: https://apps.apple.com/us/app/apple-configurator/id1037126344?mt=12
Next you will plug in your iPhone to the Mac
Now in apple configurator accept terms and allow connection to iphone
It should show your phone as DFU, right click on that and and, click Advanced > Revive Device, then click Revive
Throughout the process it will install IOS again and you will have to click allow several times throughout. After the download of ios you will notice it starts to install after a lot of "allows" and see your phone is showing the apple logo and will re-install ios (you will not lose any data)
Once complete on your iPhone it will have you type in your password "to upgrade" and after that you should be able to use your iPhone normally.
Hope this works and helps :)
The best thing about this process is that you have an iCloud backup. You can restore your iPhone from that iCloud backup. My recommendation is that you complete the Restore process and use the iCloud backup that you have.
Axel F.
I have this exact problem, when you did the restore did it work?
Dear Josh! Thank you very much for your advice from all my heart! I have tried everything and it didn't help.
And only your advice really worked and saved me from loosing very important data.
You are the best! God bless you 🙏🏼❤️
I have an iPhone 15 Pro. I woke up same situation after software update. Screen only showed the apple.
I tried the volume up, volume down, power restart dozens of times.
Finally did a Recovery Mode attempt plugged into my work computer and following this guide (If your iPhone won't turn on or is frozen - Apple Support), which after 2-3 attempts stated I needed to do a Restore and Update (or "restored to factory settings").
Phone finally WORKED! It opened as factory reset where I had to choose language, country, etc. Was able to fully restore once I could get to iCloud back up and restore to a version that saved last night. Hope this helps anyone in the same situation.
Hi, thanks for your answer.
The Force Restart is unfortunately not working. But I got it connected to ITunes on my mac, but the force reset while connected is not bringing up the Update on the PC. I just see the option to restore.
So that is the only option for me then? I am just so scared about loosing any data. But I have the Icloud back up.
My PC is showing a notification that the phone is in DFU mode.
Regards,
Yes after restore I was able to chose my backup and everything works fine again! Just took a couple of hours.
My boyfriend also had the same problem a few hours later but for him after 3 resets the touchscreen started working again, strange things happening with this update…
I had this same issue with my 15 pro and the force restart worked for me
Absolutely! Glad I could help 😇
I tried to enter my iphone into recovery mode and it worked, just followed the article, the force restart won't work for me
Has this worked for anyone?
Thank you Axel Foley!! Your #1 solution absolutely resolved my unresponsive locked home screen after an apparent update in one try! Thank you for this easy fix to my iPhone!!
You are welcome. Glad that you have the issue resolved.
Axel F.
Iphone stuck after update on hello screen
