Iphone stuck after update on hello screen

I just woke up to this problem when my phone auto-updated in my sleep, I am currently trying a few things, I'll reply to this if it works and how i fix it.

I was able to fix it, you will need a Mac to fix it with this method.

First download Apple Configurator on the AppStore: https://apps.apple.com/us/app/apple-configurator/id1037126344?mt=12

Next you will plug in your iPhone to the Mac

Now in apple configurator accept terms and allow connection to iphone

It should show your phone as DFU, right click on that and and, click Advanced > Revive Device, then click Revive

Throughout the process it will install IOS again and you will have to click allow several times throughout. After the download of ios you will notice it starts to install after a lot of "allows" and see your phone is showing the apple logo and will re-install ios (you will not lose any data)

Once complete on your iPhone it will have you type in your password "to upgrade" and after that you should be able to use your iPhone normally.

Hope this works and helps :)

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

• Press and quickly release Volume UP button
• Press and quickly release Volume DOWN button
• Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3)  If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.

Axel F.

I have this exact problem, when you did the restore did it work?

The best thing about this process is that you have an iCloud backup. You can restore your iPhone from that iCloud backup. My recommendation is that you complete the Restore process and use the iCloud backup that you have.

Axel F.

I tried to enter my iphone into recovery mode and it worked, just followed the article, the force restart won't work for me

Dear Josh! Thank you very much for your advice from all my heart! I have tried everything and it didn't help.

And only your advice really worked and saved me from loosing very important data.

You are the best! God bless you 🙏🏼❤️

I have an iPhone 15 Pro. I woke up same situation after software update. Screen only showed the apple.

I tried the volume up, volume down, power restart dozens of times.

Finally did a Recovery Mode attempt plugged into my work computer and following this guide (If your iPhone won't turn on or is frozen - Apple Support), which after 2-3 attempts stated I needed to do a Restore and Update (or "restored to factory settings").

Phone finally WORKED! It opened as factory reset where I had to choose language, country, etc. Was able to fully restore once I could get to iCloud back up and restore to a version that saved last night. Hope this helps anyone in the same situation.

Thank you Axel Foley!! Your #1 solution absolutely resolved my unresponsive locked home screen after an apparent update in one try! Thank you for this easy fix to my iPhone!!

I had this same issue with my 15 pro and the force restart worked for me

Absolutely! Glad I could help 😇

Has this worked for anyone?

You are welcome. Glad that you have the issue resolved.

Axel F.