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Issue Configuring New Apple ID in Apple Business Manager - Verification Code

I've set up a new user through Apple Business Manager and created a new sign in and emailed that sign in. I then go to appleid.apple.com and log in at that user with the Apple ID and the temporary password in order to change the temporary password. When getting to the step to input a phone number to receive a text or phone call for verification purposes the following error is received no matter what phone number is entered:


Verification codes can't be sent to this phone number at this time. Please try again later.


This has been going on all day. We did not have this problem last week when setting up new users through ABM. We've tried using phone numbers that are on the same wireless plan and numbers on a different wireless plan, and no numbers work. We cannot get past that step when finishing the setup of the Apple ID.


What could be causing this?

Posted on Apr 8, 2024 1:16 PM

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Question marked as Top-ranking reply

Posted on Apr 8, 2024 2:59 PM

We have run into the same problem, tried multiple cell phone numbers from different providers, even tried to request a phone call instead of text, but none of these worked, so it feels like an ABM service issue.

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7 replies

Jun 10, 2024 11:36 AM in response to jsmithSRS

So I had the same issue - it was on a phone that was in ABM and already enrolled in our MDM, and was trying to sign into a newly created managed ID. When trying to sign into the new account it wouldn't send the verification code.


I wiped the device and had it go through the enrollment/activation process again and that fixed it. This is a first for me because we have reassigned phones like this in the past without having to wipe it.


Hope this helps somebody

Issue Configuring New Apple ID in Apple Business Manager - Verification Code

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