Cable is not fitting an iPhone 13

I ran into a really strange thing. I was helping my mom to set up an iPhone 13 that a friend gave her when they upgraded. She wanted it wiped and reset. Easy and simple except for one thing. The power port strangely looks like USB-C but is narrower in both directions. It is also wider in both directions than Lightning which plugs in loosely and makes no connection. A power cable was not included but I have both USB-C and Lightning cables in hand. I am baffled as I have found nothing online. Is it possible for the port to lose part of itself somehow so a Lightning port will no longer provide contact? Someone here suggested a defective port but clearly it worked for the previous owner as it was charged when given to my mom so I am wondering if the port is damaged. I've been unsuccessful in getting in touch with the person to ask for the cable they used so am asking the question here.

iPhone 13

Posted on Apr 10, 2024 7:22 AM

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Posted on Apr 10, 2024 7:29 AM

They may have been using Wireless charging on the iPhone as opposed to plugging it in to charge. Take a flashlight and look inside the port as there may be lint or debris in it. If there is take a non-metal object, like a wooden or plastic toothpick and try to gently pry out an debris in there. If that doesn't work, you'll want to schedule an appointment at your Apple Store Genius Bar and show it to Apple.

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Question marked as Top-ranking reply

Apr 10, 2024 7:29 AM in response to keepertrout

They may have been using Wireless charging on the iPhone as opposed to plugging it in to charge. Take a flashlight and look inside the port as there may be lint or debris in it. If there is take a non-metal object, like a wooden or plastic toothpick and try to gently pry out an debris in there. If that doesn't work, you'll want to schedule an appointment at your Apple Store Genius Bar and show it to Apple.

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Cable is not fitting an iPhone 13

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