iPhone 15 Pro USB-C cable doesn’t go all the way in anymore. Happened overnight


Cable that came with iPhone and still works with other USB-C devices won't fully insert and go all the way in my iPhone 15 pro although it worked fine yesterday (I was able to plug it in all the way without any issues). Cable works fine with other devices and other cables also don’t work with my iPhone anymore. Used compressed air and wooden toothpicks to clean the charging port (which was clean anyways). There is no visual blockage and case on phone is not impeding. No clue what happened.


iPhone was bought via Apple site in February this year. Soo far had no issues but for this one

iPhone 15 Pro

Posted on May 31, 2024 4:11 AM

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Posted on Jun 2, 2024 6:31 PM

I too had the same issue with the usb c cable not firmly snapping in. I took the light from my spare phone and looked into the port of my iPhone 15 pro max and found a really small grain of sand that was hiding in the corner stopping the usb c from snapping in completely. I used a needle pin to dislodge it while my daughter held the light from my spare phone so I could see it .

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Question marked as Top-ranking reply

Jun 2, 2024 6:31 PM in response to Fazesky

I too had the same issue with the usb c cable not firmly snapping in. I took the light from my spare phone and looked into the port of my iPhone 15 pro max and found a really small grain of sand that was hiding in the corner stopping the usb c from snapping in completely. I used a needle pin to dislodge it while my daughter held the light from my spare phone so I could see it .

Jun 2, 2024 7:14 PM in response to Fazesky

Fazesky Said:

"iPhone 15 Pro USB-C cable doesn’t go all the way in anymore. Happened overnight: Fixed now. Apparently some tiny particles of a tissue were deep inside the USB port."

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Cleaning Debris from Ports:

So, how did you remove them? You should use a toothpick, and then tap items as they are seen. Never place water or liquid cleaner in your iPhone's ports.

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iPhone 15 Pro USB-C cable doesn’t go all the way in anymore. Happened overnight

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