I have tried several troubleshooting steps to no avail. Has there been a resolution from Apple for this issue please? I need ethernet for my job. Wi-fi is working just fine. The cable is showing as connected and the icon is green. Help!
iMac 27″, macOS 10.15
If all else fails give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
If all else fails give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
Make a New Location, Using network locations in Mac OS X ...
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
Sys Prefs>Network>highlight the Interface you're using>Advanced>TCP/IP>Configure IPv4: Using DHCP.
If using Wifi, instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
System Preferences>Network>choose interface>Advanced>Proxies Tab, make sure none are set, like for HTTP & HTTPS.
System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
8.8.8.8
8.8.4.4
1.1.1.1
9.9.9.9
Apply.
Ok, do you have any of the following types of third party apps ins?
How about a direct answer to @rkaufmann…do you have any of the following types of third party apps ins?
I followed several suggestions like turning the router off, restarting the computer, removing ethernet from my network and adding it back on, renewing DHCP, etc. I basically followed what someone else suggested on another post and also what this lady suggested: https://m.youtube.com/watch?v=GF34fIVk5MQ
I don’t have an adapter, the ethernet is connected to the mac directly.
Thank you!
I haven’t added anything except Google for work. Have not made Google the default browser and I only use it for work; Safari is the default browser.
It said I wasn’t connected to the internet the following day when I turned on the mac, and had to use wifi after that. Some projects specifically require ethernet and I will not be able to complete unless I get this resolved.
I appreciate your help!
Telling "I have tried several troubleshooting steps to no avail." tells us absolutely nothing at all. Please be specific, we are not mind readers.
Good morning,
I followed all your steps and it’s still not connecting.
Thank you though, I appreciate your assistance!
Ethernet not connecting after Catalina 10.15.7 update
