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equinox1970 Author

Level 1

8 points

Unlock MacBook Air

when I try to get into computer, I am told “Your account is locked. Try again in 7 hours. “When I wait 7 hours, the password doesn’t work. HELP

MacBook Air 13″, macOS 14.2

Posted on Apr 11, 2024 11:21 AM

Top-ranking reply

Tesserax

Level 10

162,304 points

Posted on Apr 11, 2024 12:18 PM

Did you use your Apple ID credentials to access this Mac laptop? This message is indicating that your Apple ID is locked, and the more you try entering what you think the correct password is, the retry periods will just get longer and longer, until you will be completely locked out.

At this point, you need to contact Apple Support directly. To do so, go here: Get Support

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