Apple engineering may get involved in specific cases where remote diagnostics or in store diagnostics has identified specific anomalies. Sometimes it’s a hardware issue. I hesitate to be specific because this thread could go nuts. Some parts can be manufactured and be defective. It would be naive to think otherwise. I’ve had defective car batteries and maybe you have too. The best way to diagnose it is not on the internet in a public forum, but call Apple Support and have remote diagnostics done. Apple Stores can do it too. But it’s also naive to think that every issue is the Watch OS you just installed. Just too many variables to come to that conclusion without further diagnosis.
Occasionally, the issue caused by a setting being modified during an update. For example, the user previously had Always On disabled to extended battery capacity, but the upgrade has enabled the setting and battery capacity is lower. The owner doesn’t recognize the change in the screen performance, but does notice the reduced battery capacity. Experienced users who visit the communities everyday learn from the posts they reply to and run through the fixes.
Many experienced community members keep notes, links from prior discussions etc. This helps them diagnose the issue and provide helpful replies that actually can resolve the issue. Members of the community are quick to jump to conclusions and pile on hopping Apple must resolve the issue and that can’t happen in most cases. Technology requires human intervention at times and some things just require patience to resolve the issue.
Yet, my basic premise remains that the vast majority will resolve the issue if they just follow what I post and have a little patience. Thinking that a tiny Apple Watch, with a tiny battery and tiny processor can process the huge amount of data that may be required is also pretty naive.
