Unsupported locked Note on iPhone but viewable on iPad

Hello Apple community,


My iPhone software is at iOS 15.8.2 (which is up to date) but recently I have been unable to access my locked Notes. I just get the message telling me to upgrade to latest version of iOS but my phone is as up to date as it can be.


Of course I am able to still view these locked notes on my (newer) iPad (running at iOS 17.4.1) is there a fix? Or does this mean unless I buy a new phone I wont be able to access these locked notes anymore on my phone?


Look forward to a solution 😁

iPhone 7, iOS 15

Posted on Apr 12, 2024 6:10 PM

Reply
1 reply

Apr 13, 2024 1:20 AM in response to VMacGroot

Even if you buy a new iPhone the locked Notes will not open. You need to know the passcode of the Locked Note.


Unfortunately, there is no option to reset the Notes password. However, you have the option to create a new password for the new notes you wish to lock or create.


The only course of action available is to continue trying different passwords, as there is no limit to the number of attempts.



You may know that Face ID / Touch IDs cannot be transferred from one device to another. Therefore, to ensure smooth access to your imported notes on your new iPhone, it is important to link the password to the new Touch ID/Face ID feature.


During the setup of your previous device, it is likely that you created a password and enabled Touch ID/Face ID for enhanced security. Consequently, any notes created on that device would exclusively rely on Touch ID/Face ID authentication. Consequently, it is highly possible that you have forgotten the password by now.



If you set a hint for locked notes, please utilize it to aid in recalling the password. If you didn't set a hint, you can attempt various passwords that you are familiar with.



Watch the 2 GIFs below about locked Notes.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unsupported locked Note on iPhone but viewable on iPad

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