The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

jeymi48 Author

Level 1

4 points

My Face ID is not working, I can’t access to my apps

I’m trying to turn off the stolen protection, but i can’t

iPhone 11 Pro Max, iOS 17

Posted on Apr 12, 2024 10:02 PM

Top-ranking reply

TheLittles

Level 10

211,677 points

Posted on Apr 12, 2024 10:15 PM

jeymi48 Said:

"My Face ID is not working, I can’t access to my apps: I’m trying to turn off the stolen protection, but I can’t"

-------

Troubleshooting Face ID:

There are know stand alone updates for Face ID that I am aware of. So, use the following...

Overview these two links:

Turning Off Stollen Protection:

Perform the following. Note that it may take a bit for this to go through.

Go to: Settings
Tap: Face ID & Passcode
Enter: your passcode
Tap: Stolen Device Protection to that it is not green

View in context

My Face ID is not working, I can’t access to my apps

Similar questions