The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I accidentally dropped my iPhone 12 Pro. There’s no visible damage or scratches on the outside, but now Face ID doesn’t work. Because of Apple’s Stolen Device Protection, I can’t remove Face ID. As a result, I can’t log into Facebook and other apps that require Face ID.
iPhone 12 Pro, iOS 18
You need to get the phone repaired.
Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple and this one to get a repair estimate —> iPhone Repair and Service - Apple Support
For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Prepare your iPhone or iPad for service - Apple Support
- "To protect your information and save time, follow these steps before you get service for your device."
You need to get the phone repaired.
Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple and this one to get a repair estimate —> iPhone Repair and Service - Apple Support
For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Prepare your iPhone or iPad for service - Apple Support
- "To protect your information and save time, follow these steps before you get service for your device."
You’ll need to either replace the phone or wait until your current phone is repaired.
Can’t login to apps because faceID doesn’t work and I had turn on the stolen device protection
