I access Netflix through Apple tv and suddenly the app appears in a square and won’t open, help!
Suddenly my Netflix app shows up on the Apple TV screen in a box/square and it won’t open. How do I get it out of the box?
Apple TV 4K, tvOS 11
Suddenly my Netflix app shows up on the Apple TV screen in a box/square and it won’t open. How do I get it out of the box?
Apple TV 4K, tvOS 11
It sounds like the Netflix app might be stuck in a smaller window or a preview mode. Try restarting your Apple TV by unplugging it for a few seconds and then plugging it back in. If that doesn't work, you might need to reinstall the Netflix app.
Here are some other troubleshooting steps you can try:
2. Update the Netflix App: If possible, check if there's an update available for the Netflix app. Sometimes, updating the app can fix compatibility issues.
3. Check for Apple TV Software Update: Make sure your Apple TV's software is up to date. Go to Settings > System > Software Updates to check for any available updates.
4. Reset Netflix App: Go to the Apple TV home screen, navigate to the Netflix app, press and hold the touch surface (the large central button) on your Apple TV remote until the app starts to jiggle, then press the Play/Pause button and select "Delete" to remove the app. Afterward, reinstall it from the App Store.
5. Reset Apple TV Settings: If the issue persists, you can try resetting your Apple TV to its factory settings. This will erase all settings and content, so make sure to back up any important data first. To reset, go to Settings > System > Reset.
6. Contact Netflix Support: If none of the above steps work, you may want to reach out to Netflix support for further assistance. They may have specific troubleshooting steps tailored to your issue.
These steps should help resolve the issue with the Netflix app on your Apple TV. Let me know if you need further assistance!
It sounds like the Netflix app might be stuck in a smaller window or a preview mode. Try restarting your Apple TV by unplugging it for a few seconds and then plugging it back in. If that doesn't work, you might need to reinstall the Netflix app.
Here are some other troubleshooting steps you can try:
2. Update the Netflix App: If possible, check if there's an update available for the Netflix app. Sometimes, updating the app can fix compatibility issues.
3. Check for Apple TV Software Update: Make sure your Apple TV's software is up to date. Go to Settings > System > Software Updates to check for any available updates.
4. Reset Netflix App: Go to the Apple TV home screen, navigate to the Netflix app, press and hold the touch surface (the large central button) on your Apple TV remote until the app starts to jiggle, then press the Play/Pause button and select "Delete" to remove the app. Afterward, reinstall it from the App Store.
5. Reset Apple TV Settings: If the issue persists, you can try resetting your Apple TV to its factory settings. This will erase all settings and content, so make sure to back up any important data first. To reset, go to Settings > System > Reset.
6. Contact Netflix Support: If none of the above steps work, you may want to reach out to Netflix support for further assistance. They may have specific troubleshooting steps tailored to your issue.
These steps should help resolve the issue with the Netflix app on your Apple TV. Let me know if you need further assistance!
Thank you, I’ll work on it, I appreciate your time.
No problem anytime if you need anymore assistance please don’t be afraid to reach out to me.
I access Netflix through Apple tv and suddenly the app appears in a square and won’t open, help!