I access Netflix through Apple tv and suddenly the app appears in a square and won’t open, help!

Suddenly my Netflix app shows up on the Apple TV screen in a box/square and it won’t open. How do I get it out of the box?

Apple TV 4K, tvOS 11

Posted on Apr 13, 2024 12:30 PM

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Question marked as Top-ranking reply

Posted on Apr 13, 2024 12:44 PM

It sounds like the Netflix app might be stuck in a smaller window or a preview mode. Try restarting your Apple TV by unplugging it for a few seconds and then plugging it back in. If that doesn't work, you might need to reinstall the Netflix app.


Here are some other troubleshooting steps you can try:


  1. Restart Your Apple TV: Unplug your Apple TV from the power source, wait a few seconds, and then plug it back in. This can often resolve minor software glitches.


2. Update the Netflix App: If possible, check if there's an update available for the Netflix app. Sometimes, updating the app can fix compatibility issues.


3. Check for Apple TV Software Update: Make sure your Apple TV's software is up to date. Go to Settings > System > Software Updates to check for any available updates.


4. Reset Netflix App: Go to the Apple TV home screen, navigate to the Netflix app, press and hold the touch surface (the large central button) on your Apple TV remote until the app starts to jiggle, then press the Play/Pause button and select "Delete" to remove the app. Afterward, reinstall it from the App Store.


5. Reset Apple TV Settings: If the issue persists, you can try resetting your Apple TV to its factory settings. This will erase all settings and content, so make sure to back up any important data first. To reset, go to Settings > System > Reset.


6. Contact Netflix Support: If none of the above steps work, you may want to reach out to Netflix support for further assistance. They may have specific troubleshooting steps tailored to your issue.


These steps should help resolve the issue with the Netflix app on your Apple TV. Let me know if you need further assistance!

3 replies
Question marked as Top-ranking reply

Apr 13, 2024 12:44 PM in response to howard2422

It sounds like the Netflix app might be stuck in a smaller window or a preview mode. Try restarting your Apple TV by unplugging it for a few seconds and then plugging it back in. If that doesn't work, you might need to reinstall the Netflix app.


Here are some other troubleshooting steps you can try:


  1. Restart Your Apple TV: Unplug your Apple TV from the power source, wait a few seconds, and then plug it back in. This can often resolve minor software glitches.


2. Update the Netflix App: If possible, check if there's an update available for the Netflix app. Sometimes, updating the app can fix compatibility issues.


3. Check for Apple TV Software Update: Make sure your Apple TV's software is up to date. Go to Settings > System > Software Updates to check for any available updates.


4. Reset Netflix App: Go to the Apple TV home screen, navigate to the Netflix app, press and hold the touch surface (the large central button) on your Apple TV remote until the app starts to jiggle, then press the Play/Pause button and select "Delete" to remove the app. Afterward, reinstall it from the App Store.


5. Reset Apple TV Settings: If the issue persists, you can try resetting your Apple TV to its factory settings. This will erase all settings and content, so make sure to back up any important data first. To reset, go to Settings > System > Reset.


6. Contact Netflix Support: If none of the above steps work, you may want to reach out to Netflix support for further assistance. They may have specific troubleshooting steps tailored to your issue.


These steps should help resolve the issue with the Netflix app on your Apple TV. Let me know if you need further assistance!

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I access Netflix through Apple tv and suddenly the app appears in a square and won’t open, help!

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