Cannot move the arrow on the screen

Mouse will not work to move the arrow to do anything


iMac (M3, 2023)

Posted on Apr 13, 2024 4:55 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 14, 2024 8:47 AM

Ensure the mouse is charged.


If this is an Apple Magic Mouse, the charging cable can usually also be used to pair or re-pair the mouse with the iMac.


Try a different mouse. Wired, if you have a USB-C mouse, or with a USB-A to USB-C adapter and a USB-A mouse.


Un-pair and re-pair the mouse, and see if that clears this. To access the controls and enable mouse keys or pair or un-pair a mouse, use Control-F2 to open the Apple Menu, then arrow keys and return and escape and tab to navigate menus and controls.


You can set up a shortcut—as mentioned in the link above—to toggle mouse keys on and off.


If the mouse has failed, acquire another.

4 replies
Question marked as Top-ranking reply

Apr 14, 2024 8:47 AM in response to greatgoats4

Ensure the mouse is charged.


If this is an Apple Magic Mouse, the charging cable can usually also be used to pair or re-pair the mouse with the iMac.


Try a different mouse. Wired, if you have a USB-C mouse, or with a USB-A to USB-C adapter and a USB-A mouse.


Un-pair and re-pair the mouse, and see if that clears this. To access the controls and enable mouse keys or pair or un-pair a mouse, use Control-F2 to open the Apple Menu, then arrow keys and return and escape and tab to navigate menus and controls.


You can set up a shortcut—as mentioned in the link above—to toggle mouse keys on and off.


If the mouse has failed, acquire another.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot move the arrow on the screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.