iPad mini not working correctly

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iPad mini not working correctly

I purchased a new iPad mini and transferred my data from my old to the new. I tried using it and the left side is completely unresponsive. I have to click it multiple times and turn the screen for it to work. I just opened it today and I’m not gonna lie, I'm a little ******. Am I going to have to switch it out for a new iPad? Is this fixable? I’ve heard other people with this problem but haven’t heard a solution. I’ve tried turning it off but that didn’t work. Does anyone have a solution?

iPad mini 6, iPadOS 17

Posted on Apr 13, 2024 10:27 PM

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Answer 1

Top-ranking reply

LotusPilot

Level 10

303,878 points

Apr 14, 2024 1:46 AM in response to Pleaserespondineedhelpnow

Assuming that your iPad was purchased directly from Apple, you have benefit of 14-days within which to unconditionally return your iPad for exchange or refund. You should make use of this opportunity while you are able to do so.

Beyond 14-days, your iPad will be repaired or exchanged under Apple’s one-year limited warranty. Depending upon your country/region, you may have additional rights concerning available remedy.

Genius Bar Reservation and Apple Support Options - Apple

iPad Service & Repair - Apple Support

If purchased from a third-party or Apple Authorised Retailer, if you suspect the iPad to faulty, you should seek redress under warranty as soon as possible.

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Answer 2

Rudegar

Level 10

181,314 points

Apr 14, 2024 12:17 AM in response to Pleaserespondineedhelpnow

return it under warranty likely a defect touch layer

Legal - Hardware Warranties - Apple

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iPad mini not working correctly

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