activation lock

my iphone was locked to the owner connecting to an apple id that says "is not valid or not supported" and i don't have access to the email whats so ever anymore and i don't know how to fix it someone please help me

iPhone 11, iOS 17

Posted on Apr 14, 2024 3:19 AM

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Question marked as Top-ranking reply

Posted on Apr 14, 2024 3:24 AM

If this is an Apple ID of yours it looks like it is inactive. Please Contact - Official Apple Support to get further support


If you've bought the iPhone secondhand and it is not a known Apple ID of yours, you're not able to use the phone and you've been scammed. As activation lock is a theft deterrent system, apple will not help you remove the lock if you don't have valid proof of purchase information

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Question marked as Top-ranking reply

Apr 14, 2024 3:24 AM in response to Codey09

If this is an Apple ID of yours it looks like it is inactive. Please Contact - Official Apple Support to get further support


If you've bought the iPhone secondhand and it is not a known Apple ID of yours, you're not able to use the phone and you've been scammed. As activation lock is a theft deterrent system, apple will not help you remove the lock if you don't have valid proof of purchase information

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activation lock

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