Need help removing "Backup and Sync from Google"

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Level 1

4 points

Need help removing "Backup and Sync from Google"

Google has discontinued "Backup and Sync from Google," and I'm struggling to remove it from my Mac. When I go to my Applications folder and try to move it to trash, it says: "The item “Backup and Sync from Google” can’t be moved to the Trash because it’s open." But I'm unable to open the application — when I click it, nothing happens — and it's not on the menu of apps available to Force Quit.

Where should I go from here? I want it off my computer, but I also don't want to lose any of the files in my Google Drive either.

Thanks for any help you can provide!

MacBook Air, macOS 14.4

Posted on Apr 14, 2024 8:57 AM

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Answer 1

BDAqua

Level 10

250,253 points

Apr 14, 2024 10:13 AM in response to ethanmayj

Boot into Safe Mode to see if you can trash it there.

Start with this if M1, M2, or M3 Mac...

On your Mac, choose Apple menu > Shut Down.

Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.

Press and hold the power button on your Mac until “Loading startup options” appears.

Select a volume.

Press and hold the Shift key, then click Continue in Safe Mode.

The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

Does the problem occur in Safe Mode?

Restart normally.

Start with this if IntelMac...

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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Need help removing "Backup and Sync from Google"

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