Passkeys not supported, even though I already have two!

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Level 1

8 points

Passkeys not supported, even though I already have two!

iPhone 14 Pro Max iOS 17.4.1

I have 3 Gmail Accounts on my iPhone, 2 of which have a Passkey. Using exactly the same method as the first 2, I tried to enable a Passkey for the 3rd Account, but I keep getting this message -

A Passkey can't be created on this device.

I have deleted the Passkey on one of the enabled Accounts, and was able to re-enable the Passkey. So the problem seems to be creating that 3rd Passkey for the Google Account.

Thanks for any input.

Larry.

iPhone 14 Pro Max

Posted on Apr 14, 2024 8:01 PM

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Answer 1

SravanKrA

Level 10

431,874 points

Apr 15, 2024 3:05 AM in response to lart240

Change a passkey

You might need to create a new passkey to replace the existing one (if, for example, you previously shared it with someone to whom you no longer want to give access).

To change a passkey, follow the steps for an existing account in Create and save a passkey using your iPhone or Create a passkey on a device that’s not your own.

Delete a passkey

Go to Settings > Passwords, then tap the account for the passkey you want to delete.
Tap Delete Passkey.

If you delete a passkey, you can create a new one at any time.

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Answer 2

lart240 Author

Level 1

8 points

Apr 15, 2024 2:49 PM in response to SravanKrA

Thanks for the reply. My problem is adding a new Passkey to an Account that has never had a Passkey. When I try to add the new Passkey my iPhone suddenly decides that it no longer supports Passkeys.

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Passkeys not supported, even though I already have two!

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