Subscription Issue - Assistance Needed

I have an issue with one of my subscriptions on my Apple account. 


According to my subscriptions tab, my monthly subscription with videoleap was scheduled to expire on the 1st of May. However, as of today, the 16th of April, I have experienced an early termination of my subscription. Although the subscription clearly states it’s active on my account until the 1st of May.



Meanwhile In the app itself, it states my subscription has expired and I’m no longer able to use the service that I paid the monthly subscription for.



Advice and assistance would be very much appreciated. 

iPad Air

Posted on Apr 16, 2024 10:07 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 16, 2024 10:15 AM

MasterHWC wrote:

I have an issue with one of my subscriptions on my Apple account. According to my subscriptions tab, my monthly subscription with videoleap was scheduled to expire on the 1st of May. However, as of today, the 16th of April, I have experienced an early termination of my subscription. Although the subscription clearly states it’s active on my account until the 1st of May. Meanwhile In the app itself, it states my subscription has expired and I’m no longer able to use the service that I paid the monthly subscription for. Advice and assistance would be very much appreciated. 

As everything looks correct on Apple's end (it shows that it shouldn't expire until May 1st), you should contact the developer.


How to contact an app developer - Apple Support

2 replies
Question marked as Top-ranking reply

Apr 16, 2024 10:15 AM in response to MasterHWC

MasterHWC wrote:

I have an issue with one of my subscriptions on my Apple account. According to my subscriptions tab, my monthly subscription with videoleap was scheduled to expire on the 1st of May. However, as of today, the 16th of April, I have experienced an early termination of my subscription. Although the subscription clearly states it’s active on my account until the 1st of May. Meanwhile In the app itself, it states my subscription has expired and I’m no longer able to use the service that I paid the monthly subscription for. Advice and assistance would be very much appreciated. 

As everything looks correct on Apple's end (it shows that it shouldn't expire until May 1st), you should contact the developer.


How to contact an app developer - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Subscription Issue - Assistance Needed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.