I renewed my subscription service for an app, but that app is still showing as if I have not subscribed

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I renewed my subscription service for an app, but that app is still showing as if I have not subscribed

I used my TennisTV App store subscription for one year without any problem. But when the subscription expired, I renewed it by paying for the subscription for one more year. However, now I see that the app is not recognizing this subscription. I tried uninstalling and reinstalling the app but to no avail. I am also not able to use this subscription on my desktop.

What is the issue here? Need solution asap.

Windows, Windows 10

Posted on Mar 27, 2023 9:57 PM

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Answer 1

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bruno75

Community Specialist

Mar 29, 2023 6:17 PM in response to puneet14

Hey there puneet14,

While you may need to reach out to Apple Support about this, we'd like to first learn more about what's happening, along with ruling out some general possible causes:

While we understand this shows how to cancel a subscription, the same steps under the section 'Cancel a subscription on your Windows PC' can be used to check if you're seeing an active subscription for the TennisTV app: If you want to cancel a subscription from Apple If you're seeing that subscription in the location within iTunes on your Windows PC, then the next step would be to report this problem using this website: Report-a-Problem

If you're not able to see the app subscription listed when you report this problem, the next step would be to let Apple Support know what's happening as they'll be in the best position to further assist: Get Support

Cheers!

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I renewed my subscription service for an app, but that app is still showing as if I have not subscribed

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