i cannot see my broadcast list on whatsapp business

I have been using WhatsApp Business for a long time and had created broadcast lists to communicate with my customers. But yesterday all of a sudden i cannot see the broadcast list option on my main screen and it just disappeared. Can anyone help me to retierve my broadcast list ?

iPhone 15 Pro Max, iOS 17

Posted on Apr 18, 2024 11:37 PM

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Question marked as Top-ranking reply

Posted on Apr 27, 2024 7:34 AM

221 replies

Apr 23, 2024 11:29 PM in response to Unusual_76

There are a couple of reasons why you might not be seeing your broadcast lists in WhatsApp Business anymore. Here's how to diagnose and fix the issue:

Possible Reasons:

  • App Update: Sometimes app updates can change the layout or location of features. It's possible that the recent update on your WhatsApp Business app hid the broadcast list option.

  • Device: Broadcast lists are not currently supported on WhatsApp Web or the desktop app. So, if you're trying to access them from there, you won't see them.

  • App Glitch: A temporary glitch with the app itself might be causing the broadcast list option to disappear.

Solutions:

  1. Check App Location:
  • Open the WhatsApp Business app on your phone (Android or iPhone).
  • On Android, look for the "More options" tab (three vertical dots) in the top right corner. On iPhone, it's the "Settings" tab in the bottom right corner.
  • Tap on "More options" (Android) or "Settings" (iPhone).
  • Check if there's a "Broadcast Lists" option within this menu. It might have been relocated during the update.
  1. Check Device:
  • Make sure you're using WhatsApp Business on your phone, not the web version or desktop app. Broadcast lists are currently not accessible on those platforms.
  1. Restart App:
  • Sometimes a simple restart of the app can resolve temporary glitches. Close the WhatsApp Business app completely and then reopen it.
  1. Reinstall App (Last Resort):
  • If none of the above solutions work, consider reinstalling the WhatsApp Business app as a last resort. This might clear any glitches causing the issue. Make sure to back up your chats before reinstalling to avoid losing data.

Recovering Broadcast Lists:

Unfortunately, WhatsApp doesn't currently offer a way to directly recover deleted broadcast lists. However, if the lists simply disappeared and weren't deleted, here's a small chance they might reappear after trying the solutions above.

Moving Forward:

  • Check App Updates Regularly: Keep your WhatsApp Business app updated to avoid missing new features or encountering bugs from older versions.
  • Habit of Creating Backups: Consider creating a habit of manually exporting your broadcast lists as text files periodically. This way, you have a backup in case something happens to the app data.


Apr 30, 2024 2:48 AM in response to Unusual_76

I found the fix for this problem.


  1. Close WhatsApp Business
  2. Go to the AppStore and download regular WhatsApp
  3. Open Normal WhatsApp
  4. Say yes to all prompts and register with the same phone number
  5. Every setting, all stared messages etc will be transferred don’t worry
  6. after you’ve done that open WhatsApp Business, say yes to all prompts
  7. Open WhatsApp Business et voila you have Broadcast Lists again
  8. Uninstall regular WhatsApp


so basically download regular whatsapp, open it, transfer all your stuff automatically to it, open WhatsApp Business again and you will have broadcast lists again.

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i cannot see my broadcast list on whatsapp business

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