Our Apple TV app will not connect. We have a subscription.
The app works on my phone, but not on the tv. We have tried to disconnect and reconnect to the router. It still does not work. Other apps are working on the Roku
3820X,
Question marked as
on the Roku
Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.
- Remove the Apple TV app,
- Shut off and unplug the TV (or streaming device),
- Wait 30 seconds,
- Plug the TV (or streaming device) back in,
- Reload the Apple TV app.
Else try the Network Connection Reset, as mentioned by user Jarieta.
- Roku: Home﹥Settings﹥System﹥Advanced System Settings﹥Network Connection Reset
If the issue persists after that, then please contact the Apple Support staff for further assistance.