Just the numbers 7,8 & 9 are not working on my keyboard

ive tried turning mouse keys on and off with no effect.

iMac 27″, macOS 13.2

Posted on Apr 22, 2024 10:33 AM

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Question marked as Top-ranking reply

Posted on Apr 22, 2024 4:54 PM

Broken? Possibly your "enthusiastic clean" may have left some type of residue or the alcohol may have seeped too far into the key switches and damaged one or more of them.


AFAIK, Apple does not repair their keyboards, so looks like you may have to spring for another one.


However, you can rule out your Mac itself being the issue by doing the following two things:

  1. Reset the Mac's SMC (Intel only). Ref: Reset the SMC of your Mac - Apple Support
  2. If you happen to have a spare keyboard (wired or wireless) try using it to see if you have full functionality with it.
3 replies
Question marked as Top-ranking reply

Apr 22, 2024 4:54 PM in response to shillo1

Broken? Possibly your "enthusiastic clean" may have left some type of residue or the alcohol may have seeped too far into the key switches and damaged one or more of them.


AFAIK, Apple does not repair their keyboards, so looks like you may have to spring for another one.


However, you can rule out your Mac itself being the issue by doing the following two things:

  1. Reset the Mac's SMC (Intel only). Ref: Reset the SMC of your Mac - Apple Support
  2. If you happen to have a spare keyboard (wired or wireless) try using it to see if you have full functionality with it.

Apr 22, 2024 12:42 PM in response to shillo1

Per chance did your keyboard you are using with your iMac experience a spill of any kind? If not, did you have a chance to closely examine the keyboard to see if any type of debris worked its way around those keys?


... and just to be sure, you are referring to an external wired or wireless keyboard ... correct? Would this be an Apple Wireless Keyboard or an Apple Magic Keyboard? If so, which exact model is it?

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Just the numbers 7,8 & 9 are not working on my keyboard

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