iMessage only showing the first letter of text messages since updating to iOS 17 (currently running 17.4.1)

This happens randomly and it's unpredictable, often several times a day. It can happen in a group text, single thread, with iMessage only users and/or SMS users, so it's not isolated to one type of text message. The full message will preview on the notification lock screen but when I go to read the message this appears. I'm using a 12 Pro Max and my friend with a 15 Pro Max has the same issue. The only fix is to close the messaging app then reopen it, which is only a temporary fix. I updated to 17.4.1 and the issue is still occurring. I don't have the option to postpone upgrades due to corporate accounts which require updates to run.


Is there another software update coming to fix this bug? It's extremely annoying (and pretty much inexcusable) to have a bug that fundamentally renders useless what is arguably the most used application on an iPhone. Please like if you have the same issue so this get's noticed by developers. Thanks



iPhone 12 Pro Max

Posted on Apr 22, 2024 11:56 AM

Reply
Question marked as Best reply

Posted on Apr 23, 2024 6:10 AM

I have learned that if I turn my phone sideways I am able to view the whole conversation but when I return it to the upright position it is still only the first letter.

67 replies

May 29, 2024 7:23 AM in response to TJJL2000

Turning the phone sideways works, but what a hassle. Went to settings/accessibility/text size/turn bold off as someone mentioned. My bold wasn’t turned on. I made the text smaller and that worked, but like many, that makes it difficult to read.

PLEASE fix this Apple. That deal out there for a Samsung is looking better and better!

May 20, 2024 7:19 PM in response to TJJL2000

I have the same problem and agree with everything you said. It’s absolutely disgraceful. And it’s been happening for far too long. This happened after an iOS update well over a month ago. Just the other day 17.5.1 came out and I thought that would be the fix. NOT! I work in a hospital and it is imperative that my iMessage works as expected. It truly can be a potential life and death situation. Shame on Apple.

May 26, 2024 6:38 AM in response to TJJL2000

Yesterday I splurged and traded in my 12 pro max for a 15 pro max. I wanted to do this anyway and thought the new, more powerful phone would not suffer from this disgraceful problem. However this issue remains. How does this bug pick and choose who will be affected? I find it hard to believe there is no one consistent fix for this. Is Apple paying attention at all to this? I have two weeks before I am unable to return this phone. I’m strongly considering it. How shameful on Apple’s part.

Jun 13, 2024 2:06 PM in response to TJJL2000

Same issue. Apple support claimed to have never heard of this. The guy had me change network settings. Then I couldn’t get calls, or connect to WiFi. They had me take it to the Apple Store the next day, and they told me that the tech had done nothing wrong, and to take it up with Tmobile and Xfinity. This made me VERY disappointed with apple. The two other providers had to use their time to correct what apple messed up. But guess what? No more text problems.

iMessage only showing the first letter of text messages since updating to iOS 17 (currently running 17.4.1)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.