apple card holding money.. no reason ?

i made multiple apple card payments with my new bank.. everything is fine. i even made a payment of the max amount of the card..fine. i make another payment maybe 300$ less then the last one after spending $ and they put it on hold ? so i call my bank..nothing. okay, so i call apple... nothing. okay now I'm extremely annoyed. so i call goldman sachs... can you guess nothing ! all i was told is that there policy is 7 days and mines being held for 16 days, said there was no reason why that they could find and yet nothing they can do ? i understand banks holding payments but for no reason? for longer then supposed to? its like they love to screw with peoples lives by holding hard working money since apple and GS know nothing about that.


iPhone 13 Pro, iOS 17

Posted on Apr 23, 2024 12:46 PM

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Posted on Apr 24, 2024 9:14 AM

Tier 1 support is typically the least experienced and are less knowledgeable on some of the intricacies of banking. I can’t say with exact certainty the reason for the hold, but making multiple digital payments in rapid succession is something fraudsters typically do. This is a known red flag in the banking industry.


Apple has no knowledge of any of your purchases, payments etc. Apple and Goldman Sachs are two separate companies and federal banking regulations prohibit sharing your personal information about banking. Apple Card is what known as a co-branded credit card. It carries Apple’s name and Apple promotes and markets the card. Goldman Sachs is the bank and company that makes all the decisions in regard to personal accounts.


Supposed to? Not sure where you got that impression, but you’re misinformed. Federal regulations allow the banks to hold funds for up to 30 days? Why so long? The bank that sent the funds has up to 30 days to demand Goldman return the funds. Your account was credited the payment the instant you present the <Pay> button. However, holds are a different matter.


I suggest you wait a couple days and call and request a supervisor and discuss your need for a partial release of funds. If the supervisor can’t release all the funds on hold, usually they can make a partial release.


Next time, make you payments using Apple Cash. When paying with Apple Cash funds are instantly credit and your available credit is instantly updated as well. There is no hold when paying with Apple Cash.


How to make Apple Card payments - Apple Support


The exception to instant availability is the last day and first day of each month. GS servers are overloaded with last minute payments, publishing statement, savings account interest etc. It can take from several minutes to several hours for available credit to be updated.

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Question marked as Top-ranking reply

Apr 24, 2024 9:14 AM in response to Lolthislame

Tier 1 support is typically the least experienced and are less knowledgeable on some of the intricacies of banking. I can’t say with exact certainty the reason for the hold, but making multiple digital payments in rapid succession is something fraudsters typically do. This is a known red flag in the banking industry.


Apple has no knowledge of any of your purchases, payments etc. Apple and Goldman Sachs are two separate companies and federal banking regulations prohibit sharing your personal information about banking. Apple Card is what known as a co-branded credit card. It carries Apple’s name and Apple promotes and markets the card. Goldman Sachs is the bank and company that makes all the decisions in regard to personal accounts.


Supposed to? Not sure where you got that impression, but you’re misinformed. Federal regulations allow the banks to hold funds for up to 30 days? Why so long? The bank that sent the funds has up to 30 days to demand Goldman return the funds. Your account was credited the payment the instant you present the <Pay> button. However, holds are a different matter.


I suggest you wait a couple days and call and request a supervisor and discuss your need for a partial release of funds. If the supervisor can’t release all the funds on hold, usually they can make a partial release.


Next time, make you payments using Apple Cash. When paying with Apple Cash funds are instantly credit and your available credit is instantly updated as well. There is no hold when paying with Apple Cash.


How to make Apple Card payments - Apple Support


The exception to instant availability is the last day and first day of each month. GS servers are overloaded with last minute payments, publishing statement, savings account interest etc. It can take from several minutes to several hours for available credit to be updated.

Apr 24, 2024 12:22 PM in response to Lolthislame

If you go through the Apple contact structure, as soon as they figure out you’re inquiring about Apple Card MasterCard, you get transferred to Goldman Sachs. I provided the direct contact information.


Not sure what the status of marijuana has to do with your hold situation, but I can tell you that some states have legalized various uses, but that’s irrelevant. Banks are federally regulated and most take a dim view of activities related to the use of their money for items considered illegal by the federal government. Goldman Sachs isn’t the only bank that reacts to marijuana negatively. All major banks take a dim view.


Risk is what banks measure. Use of marijuana is a risk, as is making frequent payments. This is nothing new, but as banks attempt to reduce their losses from fraud, they use AI to detect increased risk. You’ve now indicted two factors and there may well be more. But it won’t change. I can speak from experience with Citi, Chase, Wells, GS, US Banks, Truist and several other of top 10 banks.

Apr 24, 2024 12:10 PM in response to Jeff Donald

so, the apple support I talked to did in fact tell me my payment history. they can in fact access it. Because they did and out loud said to me what payments I had made etc. and federally weed is illegal and yet states have different laws... company's can have their own set policy despite federally, they may still use the federal laws but THEIR policy that was TOLD to me was 7 days..thats where I got it from since you were thinking i was misinformed. i may have been lied to but that's what i was told so as you can see the frustration. i was also TOLD that they "don't see a reason listed under the hold. Weird" Exact words. so again maybe i was dealing with people who didnt know what they were doing but i know they dont get paid enough to deal with what i was asking so i asked to go as high up as they could.. and i did speak to GS bank they are the ones that told me they don't know and as of nov 15th they can no longer release hold or partial.

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apple card holding money.. no reason ?

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