Green Dots On iPad Screen - Unsatisfied By Apple Support

Skymaker12 wrote:

Now, that’s where the loop hole begins. You don’t disagree that I have a defective screen, correct? If it’s not my fault I don’t see how it makes sense that the liability is on me. Unfortunately it looks like I have that edge case scenario where there should be a repair program for something like this, but there isn’t. I’d like to buy Apple products with the reassurance that if something like this happens, the company can step up and acknowledge.

I am curious to see if this post will find any others with similar issues.

Whether it is defective or not (I'm not agreeing that it is), it is past the warranty, it provided you the time that it should. If you wanted it to last longer and be supported longer, then you should have purchased the extended warranty and you wouldn't be in the situation that you are in. It should not be the responsibility of the manufacturer to provide something that will work forever. It should be known that with use things are going to fail. Mistreatment or not, there are many underlying causes that could cause anything to fail, it's not a matter of if, it's a matter of when. Always be prepared for the unexpected. Unfortunately your device has failed, however, it is past the warranty and that is now your responsibility. I understand how it feels and it doesn't feel good that you are now stuck with a dilemma of if you should put up with it or replace it, but unfortunately that is how things work. It is expected to last a certain amount of time (the warranty period) and if it doesn't that is why it gets taken care of without it being your responsibility. However, once it has made that time period, it's no longer expected to keep working and can fail at any time. That being said, once it does, it's your responsibility to get it fixed if you want it to keep working for you. If it was defective it would have failed during the warranty period and it obviously did not.

Skymaker12 wrote:

Yes, normally it is the user’s responsibility but I clearly got a defective screen. I am not even sure what to repair due to Apple not telling me the root issue. The post was made to raise awareness as I’d like to get proper support and possible compensation for this issue. I’ve been through all channels of apple support and this is my last option. I feel like the responsibility shouldn’t be on me to repair due to it not being my fault, but rather Apple (especially since this seems to be a first time issue)

Unless Apple has a specific repair program for something that is a known manufacturing defect, even if the device develops a fault after the warranty ends, it's your responsibility.

Skymaker12 wrote:

Yes, normally it is the user’s responsibility but I clearly got a defective screen. I am not even sure what to repair due to Apple not telling me the root issue. The post was made to raise awareness as I’d like to get proper support and possible compensation for this issue. I’ve been through all channels of apple support and this is my last option. I feel like the responsibility shouldn’t be on me to repair due to it not being my fault, but rather Apple (especially since this seems to be a first time issue)

I completely understand where you are coming from, however, the Warranty is for a set period of time for a reason. You can't really say that the device is defective if it's not shown anything before the warranty was up. This is why almost all electronic companies allow you to purchase an "extended warranty". The warranty is there in case you get a defective unit and it doesn't last past a specified amount of time. You didn't bring it to the attention of anyone before the warranty ran out so I don't know of any company out there that would just compensate you for the time that you have had your device. Things have a warranty because electronics can fail, it's impossible to test every device that comes out, and even if they were all tested, there may still be some that shortly afterwards can still fail.

If you didn't purchase an extended warranty (AppleCare+) and it made it through the Warranty then it's going to be on you to get it replaced. If you did purchase AppleCare+ and it made it past that and now has started to cause the issue, then you have gotten the time that it should have been covered and past that even so again, it can't be called a defective unit.

Displays can fail, and they do, it looks like the you have some dead pixels and that's why they are turning the color that they are. Your warranty has expired and if you wish to get the display fixed, it's going to be your responsibility.

Skymaker12 wrote:

Now, that’s where the loop hole begins. You don’t disagree that I have a defective screen, correct?

You missed the very important qualification in my post. I said that Apple is responsible for MANUFACTURING defects with in the first year or if they set up a special program for a known manufacturing defect that is later discovered. This is not that.

I very carefully said that if your device develops a fault (and I agree that it's a failing screen) after the warranty, it's your responsibility. Electronic components go bad sometimes, even if you're careful, and the likelihood increases as time goes by. That's why the warranty only lasts for a year. Most manufacturing defects will show up very quickly, and most parts will not fail in a year.

If it’s not my fault I don’t see how it makes sense that the liability is on me.

Your device failed after the warranty expired, and you chose not to buy an extended warranty. So how is that not your responsibility? Would it be great if manufacturers provided free repairs forever? Sure, but that's not the world we live in.

I am curious to see if this post will find any others with similar issues.

Of course, other people have had iPad screens fail. I'm sure you can find such posts if you use the forum Search feature. Other than a sort of misery loves company thing, it's not likely to be very helpful.

It's not clear what you expect us, your fellow users, to do.

If the iPad is out of warranty, any repairs are your responsibility, not Apple's.