Level 1

142 points

Weather Channel app not rotating on new iPad Pro Gen 6

I gave my daughter my 11” Gen 4 iPad Pro which worked fine with the weather channel app. I purchased the newest 12.9” pro which is basically the same tablet just larger. They both have the upgraded memory and 2TB. Weather Channel does not rotate on the 12.9. That just doesn’t seem to make sense/ I’ve checked all the usual suspect issues but everything seems fine. I actually set up the new tablet using my latest backup so everything seems to be still set up the way I like it.

Any ideas? Don’t be shy. I’m pretty puzzled myself. I do like the new iPad though…Al

iPad Pro, iPadOS 17

Posted on Apr 24, 2024 3:15 PM

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Texprof103 Author

Level 1

142 points

Posted on May 15, 2024 10:51 AM

I just got this from The Weather Channel Support:

Hi!

Thank you for reaching out with this feedback about your impressions of the new iPad app.

At this time, the new app design only supports landscape mode on iPad. We made this decision to lean into a more immersive and contextual radar experience that allows you to multitask when using the app. I will pass your feedback about portrait mode on to the relevant teams working on making improvements to the new experience.

We have more exciting map layer enhancements planned so we hope you'll stick with us and give the new experience a chance.

Please let me know if you have additional comments. Thank you!

The Weather Company Support Team

ref:!00DA00L1VM.!500Hr01mItRX:ref

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67 replies

Whitejww

Level 1

23 points

Jun 14, 2024 3:21 PM in response to Texprof103

I love the App and have used it as my go to place for weather. I don’t understand why it would be locked to landscape mode but it use to work in portrait mode. While I can appreciate someone thought this was a good idea it is a PIA to close once opened. If every app did the same thing one would have to reorient the device based on the orientation of each app. Some additional consideration needs to be made from a perspective of just closing the app. Food for thought. I guess if every app did the same it would not be an issue but clearly is. I hope this constructive feedback is considered to help bring back the functionality of a great weather resource. Thanks.

Jun 17, 2024 6:43 PM in response to Texprof103

Why change the app ? It used to be user friendly, now it's friendly to weather Channel people. Don't tell me what I like-- I like to see the weather in portrait view and I don't need a huge radar screen

Texprof103 Author

Level 1

142 points

Jun 21, 2024 9:50 AM in response to carla pranaitis

I put the address for TWC Support up three times as well as their reply.

Apparently, someone thinks I represent TWC. I am just a dissatisfied end user. If you want them to change things send your comments to: feedback@weather.com

Nanaakak

Level 1

20 points

Jun 21, 2024 4:35 PM in response to Texprof103

Bring back vertical. Get rid of landscape as the only view. Until it’s fixed I’ll use other weather apps. I use my iPad like a book. Your programmers are not considering all users only what they think all users want.

Condo406

Level 1

14 points

Jul 3, 2024 3:59 PM in response to Texprof103

I cannot see the info I did have on the weather channel before the update. I definitely don’t like the landscape view. I liked this app and used it a lot before the update. I won’t use it now, it's terrible.

Jul 22, 2024 3:58 AM in response to Texprof103

Restore rotation on Weather Channel app and we don’t need radar taking up 2/3 of the screen. Some of us want the forecast more than the stories to be prominent. Switching to Atlanta Channel 2 weather app. Will be cancelling Premium subscription.

Texprof103 Author

Level 1

142 points

Jul 22, 2024 7:43 AM in response to Texprof103

I have had enough of TWC iPad app. I just denied their subscription renewal. I’m using my local news app. I will come back if they make the layout rotate and give us more control of our display options.

Texprof103 Author

Level 1

142 points

Aug 2, 2024 1:26 PM in response to Texprof103

I can’t believe TWC hasn’t noticed a very large number of subscribers non renewal status. They admitted they have experienced a lot of “blow back” from the change in format but felt their core users were happy with the upgrade. I know I’m not happy about it at all. I canceled and then removed the app. I’m using one from a local company that is virtually the same format as the old app.

Elf-elf

Level 1

44 points

Aug 3, 2024 5:27 AM in response to Texprof103

I uninstalled mine…. I am looking for a replacement for both my iPad and iPhone…. My subscription does not end until November when it is up for renewal. I don’t think that is enough time for them to reverse this change. Regardless, there are plenty of weather apps to make a good replacement. Good luck to the rest of you and I wish you a good day!

Midlo

Level 1

36 points

Aug 18, 2024 5:28 AM in response to Midlo

Their response: SO SAD & IRRESPONSIBLE

Hi,

Thank you for taking the time to write to us, our team has received your request. Our goal is to respond to all questions and concerns but due to volume we may not be able to answer all inquiries.

We are, of course, delighted to hear back from you when we reach out. But if your response is delayed by more than 90 days, it will open a new case.

Request Number: 05132168

Texprof103 Author

Level 1

142 points

Apr 25, 2024 12:57 AM in response to Texprof103

Sorry that’s the only way I Could hold it and take a picture with the other one.

Apr 25, 2024 2:12 AM in response to Texprof103

Weather Channel setup only works in landscape orientation on iPad.

Texprof103 Author

Level 1

142 points

Apr 25, 2024 6:04 PM in response to Texprof103

Texprof103 Author

Level 1

142 points

Apr 25, 2024 6:10 PM in response to Texprof103

a little less confusing picture of Gen 4 11 iPad Pro showing Weather Channel in portrait. Rotation is unlocked and it will rotate 360 degrees. Like I said I can’t figure why the 12.9 doesn’t…

Texprof103 Author

Level 1

142 points

May 21, 2024 5:48 AM in response to ProculHarum

I took advantage of the reply here invitation and let them know that as a subscriber I was not pleased with them choosing how I experienced my app.

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Weather Channel app not rotating on new iPad Pro Gen 6