Pinpad not functioning for keying in prompts during phone calls

You may try some of these steps, please check after each step...

1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
   1. Restart the device. That's it.
   2. Still not solved --> Force restart iPhone - Apple Support
2. Reset Network Settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings: Only network settings are removed.
   1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
   2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
   3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
   4. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
   5. 
3. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
   1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
   2. You can return settings to their defaults without erasing your content.
   3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
   4. 
4. Make sure you have the latest updates installed.
   1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
   2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)

If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

Please wait patiently for the entire Interactive Voice Response (IVR) menu to be spoken to you before tapping a desired number. This precaution is implemented to ensure that you have a comprehensive understanding of all the available options before making a selection. The IVR system temporarily blocks keypad access until the menu has been completely read out to prevent any premature or uninformed choices.

By providing a complete verbal description of the menu options, the IVR system aims to assist you in making an informed decision that aligns with your needs. This approach allows you to assess all the available choices and consider any relevant information or instructions provided during the menu prompts. Consequently, you can make a more accurate selection that suits your specific requirements.

Waiting for the IVR menu to be fully spoken before tapping a desired number enables you to gather all the necessary information and options. It ensures that you have a comprehensive overview of the available services, products, or actioPlease wait patiently for the entire Interactive Voice Response (IVR) menu to be spoken to you before tapping a desired number. This precaution is implemented to ensure that you have a comprehensive understanding of all the available options before making a selection. The IVR system temporarily blocks keypad access until the menu has been completely read out to prevent any premature or uninformed choices.

By providing a complete verbal description of the menu options, the IVR system aims to assist you in making an informed decision that aligns with your needs. This approach allows you to assess all the available choices and consider any relevant information or instructions provided during the menu prompts. Consequently, you can make a more accurate selection that suits your specific requirements.

Waiting for the IVR menu to be fully spoken before tapping a desired number enables you to gather all the necessary information and options. It ensures that you have a comprehensive overview of the available services, products, or actions that the IVR system can provide. This patient approach helps prevent any misunderstandings, incorrect choices, or potential errors that may arise from hasty decision-making.

So, when interacting with an IVR system, it is advisable to listen attentively to the entire menu before tapping a desired number. Take the time to familiarize yourself with all the available options, allowing the IVR system to guide you through the selection process. By doing so, you can make a more informed choice that aligns with your needs and expectations.ns that the IVR system can provide. This patient approach helps prevent any misunderstandings, incorrect choices, or potential errors that may arise from hasty decision-making.

So, when interacting with an IVR system, it is advisable to listen attentively to the entire menu before tapping a desired number. Take the time to familiarize yourself with all the available options, allowing the IVR system to guide you through the selection process. By doing so, you can make a more informed choice that aligns with your needs and expectations.

You may get better and prompt responses if you may kindly provide the iPhone Model that you have and the iOS version if it is known to you and re-post.

With the limited information that you have provided, It is hard to even guess the problems faced by you. 

You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...

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