Horizontal lines at the bottom of iMac(M1,2021) screen

Bought this device on Dec 2021, and today the screen shows many horizontal lines at the bottom of the screen and this is also a grey area showed up, which also blinks at a frequency ~2-5 seconds. This is very annoying and makes it unusable. Since I had many devices, e.g 2018 MacBook Pro 15, 2022 M2 MacBook Air, 2022 M2 Mac Mini, so did not use iMac like 7(days/week)*24(hours/day). There are many reports on this issues which can be found on iFixit and Youtube. I think it's a manufacturing or design issue, or just bad parts causing this problem. Had old iMac being used for >10 years and had no issues. Also other displays (Aoc, Dell, LG, Samsung) I have used (1-8 years) never had this kind of issues. Apple should investigate why this occurred and repair the faulty parts.



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iMac 24″, macOS 14.4

Posted on Apr 27, 2024 7:44 PM

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Sep 10, 2024 8:34 AM in response to Keith Barkley

After reading all the threads related to this issue, I've contacted Apple chat support and tried to negotiate a free repair for this widespread issue.


Apple chat support said that they don't have the authority to do this and ask me to contact phone support. Phone support said the same thing and asked me to take the iMac and go to Apple store. And Apple Store support said they can't do anything unless the issue appears in this Apple Service Programs list, and he suggested me to leave a message in Apple Feedback.


Everyone, please leave a feedback to make Apple fix the issue.

Jul 6, 2024 9:01 AM in response to LuciferYY

LuciferYY wrote:

I don't buy Apple Care as I usually buy new devices after 2-3 years. It's a common problem so Apple should look into this and should have a service plan for it.

It's unfortunate and I agree a screen should last much longer than 3 years. I am using an iMac here, 2015 model. Recently recycled an iMac 2008 that failed because of its power supply, not the screen. All computer makers purchase in bulk parts for their products from third parties, there is an acceptance of a certain percentage of failures or defects, maybe a percent or so. At work, we have quite a number of iMacs and Mac laptops, I noticed that my employer now has Applecare+ on all of them. And we are required to replace all computers every three years at work. I have never seen one of those iMacs fail, so the percentage might be low.


All my personal Macs are laptops or iMacs, which have a lot of chips and hardware fit into very tight spaces. This makes them prone to thermal issues or other internal connector problems, hence I always get the Applecare+ and consider it simply part of the cost. We have actually never made a claim for a Mac (we have had many, so I guess we have actually lost money on buying the Applecare+ there), but my daughter has had two claims on iPhones which resulted in new phones.

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Horizontal lines at the bottom of iMac(M1,2021) screen

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