Horizontal lines at the bottom of iMac(M1,2021) screen

Bought this device on Dec 2021, and today the screen shows many horizontal lines at the bottom of the screen and this is also a grey area showed up, which also blinks at a frequency ~2-5 seconds. This is very annoying and makes it unusable. Since I had many devices, e.g 2018 MacBook Pro 15, 2022 M2 MacBook Air, 2022 M2 Mac Mini, so did not use iMac like 7(days/week)*24(hours/day). There are many reports on this issues which can be found on iFixit and Youtube. I think it's a manufacturing or design issue, or just bad parts causing this problem. Had old iMac being used for >10 years and had no issues. Also other displays (Aoc, Dell, LG, Samsung) I have used (1-8 years) never had this kind of issues. Apple should investigate why this occurred and repair the faulty parts.



[Re-Titled by Moderator]

iMac 24″, macOS 14.4

Posted on Apr 27, 2024 7:44 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2024 4:45 AM

It is a common hardware fault as can be seen from various posts in the Apple Community pages.


I checked with the Apple service provider. The cost of repair is Indian Rupees 50,683 =USD 600 at the current exchange rate (which is around USD 2,100 in Purchasing Power Parity).


My thoughts on this are unprintable.


Thanks for all your help.

Similar questions

53 replies

Jul 6, 2024 9:01 AM in response to LuciferYY

LuciferYY wrote:

I don't buy Apple Care as I usually buy new devices after 2-3 years. It's a common problem so Apple should look into this and should have a service plan for it.

It's unfortunate and I agree a screen should last much longer than 3 years. I am using an iMac here, 2015 model. Recently recycled an iMac 2008 that failed because of its power supply, not the screen. All computer makers purchase in bulk parts for their products from third parties, there is an acceptance of a certain percentage of failures or defects, maybe a percent or so. At work, we have quite a number of iMacs and Mac laptops, I noticed that my employer now has Applecare+ on all of them. And we are required to replace all computers every three years at work. I have never seen one of those iMacs fail, so the percentage might be low.


All my personal Macs are laptops or iMacs, which have a lot of chips and hardware fit into very tight spaces. This makes them prone to thermal issues or other internal connector problems, hence I always get the Applecare+ and consider it simply part of the cost. We have actually never made a claim for a Mac (we have had many, so I guess we have actually lost money on buying the Applecare+ there), but my daughter has had two claims on iPhones which resulted in new phones.

Jul 6, 2024 9:52 AM in response to LuciferYY

LuciferYY wrote:

Nope. I don't use this device quite often and I have an external monitor so it doesn't really bother me that much. Repairing it costs more than 50% of its original value, thus it is better to buy a new device than repairing it. It is for sure a manufacture or design defect. I will not buy this device if they tell me that the monitor will fail after two years. Apple should launch service program for this issue.

If enough people tell Apple about the problem at iMac Feedback they might do a recall program on it.

Dec 9, 2024 6:27 AM in response to LuciferYY

I’m experiencing the same issue with my iMac 24” M1. I purchased it in August 2021, and today I encountered the same problem. The top part of the screen shows lines and flickers. Additionally, the top left corner of the screen becomes extremely hot to the touch, almost burning my finger if I hold it there for more than a few seconds. I’ve noticed that many people are experiencing similar issues with the iMac M1 chip model. Apple should address this issue immediately and provide a permanent fix at no cost. Otherwise, people may lose trust in Apple products. At the very least, there should be a software patch to resolve this display issue in the iMac M1 chip model.

Apr 27, 2024 8:07 PM in response to LuciferYY

Answers that suggest rest SMC or NVRAM, please notice that Macs with Apple silicon no longer have these features.


Also have run Apple Diagnostics, by holding power button till Options screen shows up and then press Cmd+D till it goes into diagnostics. There it says no hardware issues being found.


Running sonoma 14.4.1 on this iMac and restarted several times, and the problem still exists. Also tried unplug all connected external devices except keyboard and mouse, still did not work.


Did not move this monitor for >1 year and also no other damage to this mac.

Apr 28, 2024 8:57 PM in response to LuciferYY

Well I understand and I have seen about 200 posts on these forums about it, I have no idea how many machines that represents however even if it's about 500-1000 machines that is a relatively small number in the grand scheme of things. It's definitely no fun when it's your machine and you don't have AppleCare though.


I suspect you represent a very small minority in that you only own your devices about 2-3 years, my current machine is 4+ years old (2020 27" iMac) and I plan on keeping it until as long as it can run current versions of Mac OS. That being said, your machine needs may be significantly more demanding than most so buying the latest and greatest may make a lot of sense. Even if you only own 2-3 years AppleCare may make sense for years 2 & 3, that being said obviously it's your decision and as I mentioned already this time your number just came up!

Jul 6, 2024 7:33 AM in response to cinderella_

Nope. I don't use this device quite often and I have an external monitor so it doesn't really bother me that much. Repairing it costs more than 50% of its original value, thus it is better to buy a new device than repairing it. It is for sure a manufacture or design defect. I will not buy this device if they tell me that the monitor will fail after two years. Apple should launch service program for this issue.

Oct 7, 2024 2:35 PM in response to RevDVale

I have an iMac M1 24 inches purchased in January 2022. For now everything is fine, but I'm afraid that I might have the same problem soon. I previously had a MacBook Air and the famous butterfly keyboard problem, which Apple replaced under its repair program.

I know there were lawsuits in the US against Apple to force them to fix this problem for free. I hope it will be the same with horizontal lines now.

If my iMac breaks down too and Apple doesn't fix it for free, I give You my word I will never buy anything from them again. Apple will cease to exist for me, I will go back to Windows.

Of course I will leave feedback and write what I think about them. Maybe if a few hundred thousand disappointed users do the same they will be scared.

So far, reading Your posts I am very disappointed.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Horizontal lines at the bottom of iMac(M1,2021) screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.