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Newsroom Update
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
My phone isn’t taking my Face ID BECAUSE I HAVE ON MAKE UP
iPhone 15 Pro Max, iOS 17
If you forgot the passcode on your iPhone, or your iPhone is disabled or unavailable -
Click on the link for instructions on how to reset your passcode without a computer if you have iOS 15.2 or higher.
Click on the link for instructions on how to reset your passcode using a computer.
If you forgot your iPhone passcode, use your Mac or PC to reset it - Apple Support
Face ID requires a passcode entry every few days.
If you no longer remember your passcode, you can reset your iPhone.
With PC or Mac: If you forgot your iPhone passcode, use your Mac or PC to reset it - Apple Support
Face ID supports adding an alternate appearance, as well: Set up Face ID on iPhone - Apple Support
If you don't know your passcode, don't make a lot of guesses hoping to get it right.
If you make enough bad guesses, you might trigger a security lockout that will force you to erase your phone to get back in. Then anything that hasn't been saved (e.g., in an iCloud backup; through iCloud synchronization) would be lost.
I forgot my password
