CD external drive not working

I have an External drive to burn CD's and it stopped working. My MacBook Pro doesn't recognize it. I'm on Sonoma 14.4.1, but it stopped working when I was on 14.1.1. I've burned CD's before but now if I go to system report and look Hardware/disc burning it says nothing is attached. I'm not sure if it's my CD burner or my Mac

MacBook Pro 13″, macOS 14.4

Posted on Apr 28, 2024 10:42 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 28, 2024 11:26 AM

dj8304 wrote:

I have an External drive to burn CD's and it stopped working. My MacBook Pro doesn't recognize it. I'm on Sonoma 14.4.1, but it stopped working when I was on 14.1.1. I've burned CD's before but now if I go to system report and look Hardware/disc burning it says nothing is attached. I'm not sure if it's my CD burner or my Mac


if it is not compatible with the current macOS Sonoma look for some firmware update for your un-named "External drive to burn CD"—if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates…


Contact a third-party vendor - Apple Support

Contact a third-party vendor - Apple Support


in general you can try:

a different cable

a different port

a different DVD/CD superdrive and compare your results


1 reply
Question marked as Top-ranking reply

Apr 28, 2024 11:26 AM in response to dj8304

dj8304 wrote:

I have an External drive to burn CD's and it stopped working. My MacBook Pro doesn't recognize it. I'm on Sonoma 14.4.1, but it stopped working when I was on 14.1.1. I've burned CD's before but now if I go to system report and look Hardware/disc burning it says nothing is attached. I'm not sure if it's my CD burner or my Mac


if it is not compatible with the current macOS Sonoma look for some firmware update for your un-named "External drive to burn CD"—if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates…


Contact a third-party vendor - Apple Support

Contact a third-party vendor - Apple Support


in general you can try:

a different cable

a different port

a different DVD/CD superdrive and compare your results


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

CD external drive not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.