Apple TV screen goes white

When I click on Apple TV on my MacBook Air I get a blank white screen

MacBook Pro 17″, macOS 10.13

Posted on Apr 29, 2024 11:25 PM

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Question marked as Top-ranking reply

Posted on Apr 30, 2024 5:50 AM

What is the version macOS on this MacBook Air? Find out which macOS your Mac is using - Apple Support


Verify that you are internet connected when you open the app, as it will try to load online images and preview videos. Offline it can only show the local library, if that contains anything.


Try these Mac troubleshooting steps:

  • Test an issue in safe mode on your Mac. This will tell you if startup items/third party softwares interfere.
  • Test an issue in another user account on your Mac. This will tell you if account related settings interfere.

Let us know the results.

1 reply
Question marked as Top-ranking reply

Apr 30, 2024 5:50 AM in response to Fffuuuuttt

What is the version macOS on this MacBook Air? Find out which macOS your Mac is using - Apple Support


Verify that you are internet connected when you open the app, as it will try to load online images and preview videos. Offline it can only show the local library, if that contains anything.


Try these Mac troubleshooting steps:

  • Test an issue in safe mode on your Mac. This will tell you if startup items/third party softwares interfere.
  • Test an issue in another user account on your Mac. This will tell you if account related settings interfere.

Let us know the results.

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Apple TV screen goes white

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