airpod case shows 100% then drops to 0% after a couple seconds

my airpod case only works when i put them on charge, but when i open them and the airpod screen pops up the battery shows 100% then after a few seconds it changes to 0% but if i reopen the tab it does the same thing. if they aren’t on charge they don’t connect. i have reset my airpods 3 times and forgot the device too and nothing is helping.

iPhone 12 mini, iOS 17

Posted on Apr 30, 2024 12:12 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 30, 2024 1:00 AM

You may have a failing case. You would need to have it looked at or if someone near you had a case you can borrow put your AirPods in it. If they charge in that case then you know your case is bad and needs to be replaced. If still under warranty or you have AppleCare for them then it may be covered with a lower deductible. Otherwise you would need to pay whatever the replacement fee for your mode

1 reply
Question marked as Top-ranking reply

Apr 30, 2024 1:00 AM in response to miya41

You may have a failing case. You would need to have it looked at or if someone near you had a case you can borrow put your AirPods in it. If they charge in that case then you know your case is bad and needs to be replaced. If still under warranty or you have AppleCare for them then it may be covered with a lower deductible. Otherwise you would need to pay whatever the replacement fee for your mode

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

airpod case shows 100% then drops to 0% after a couple seconds

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.