Not able to send and receive messages through my number on imessage

Ever since I have updated my phone to the new iOS 17.4.1 update I haven’t been able to connect my phone number to imessage or facetime.


Right after update my imessage and facetime switched to using my email instead of my phone number. I went to my provider to ask for help but they couldn’t figure it out and said it was probably an issue with the vpn I was using. When I went into my Apple ID settings and tried to see if my number was still connected to it, my number showed up as saying “Unavailable for imessage and facetime.” It also says I must have the SIM associated with the number but I have tried a lot and nothing seems to work.

iPhone 14 Pro Max, iOS 17

Posted on Apr 30, 2024 1:18 PM

Reply
Question marked as Top-ranking reply

Posted on May 1, 2024 6:06 AM

To activate iMessage and FaceTime using your Phone number

  1. First, check to know whether you have an SMS plan enabled for at least One SMS*** with your carrier. Contact your Carrier (Cellular Service Provider) the agency that issued the SIM to you
  2. If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One international SMS*** Only)
  3. If you can't turn on or sign in to iMessage or FaceTime - Apple ...


*** You may not have an SMS plan (Domestic & International) enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc does not provide SMS services.



iMessage (Blue) -

  • iPhone to iPhone: requires internet (Either over WiFi or Cellular Service) as it is sent over internet protocol. Needs Activation on your device.
  • iPhone to Android: Not available



SMS/MMS (Green) -

  • iPhone to Android: does not require any internet it is sent over cellular voice protocol. Needs to be enabled by your Carrier for the SIM used by you.
  • iPhone to iPhone: When iMessage is not activated or the device is not connected to the internet either over cellular or WiFi
  • You need to have an SMS/MMS plan enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc. does not provide SMS/MMS services.



It will turn from Blue to Green if you have enabled "Send as SMS" and whenever your iPhone is not connected to the internet it is sent as SMS (green) to all iPhone users.




1 reply
Question marked as Top-ranking reply

May 1, 2024 6:06 AM in response to 3ras3r

To activate iMessage and FaceTime using your Phone number

  1. First, check to know whether you have an SMS plan enabled for at least One SMS*** with your carrier. Contact your Carrier (Cellular Service Provider) the agency that issued the SIM to you
  2. If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One international SMS*** Only)
  3. If you can't turn on or sign in to iMessage or FaceTime - Apple ...


*** You may not have an SMS plan (Domestic & International) enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc does not provide SMS services.



iMessage (Blue) -

  • iPhone to iPhone: requires internet (Either over WiFi or Cellular Service) as it is sent over internet protocol. Needs Activation on your device.
  • iPhone to Android: Not available



SMS/MMS (Green) -

  • iPhone to Android: does not require any internet it is sent over cellular voice protocol. Needs to be enabled by your Carrier for the SIM used by you.
  • iPhone to iPhone: When iMessage is not activated or the device is not connected to the internet either over cellular or WiFi
  • You need to have an SMS/MMS plan enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc. does not provide SMS/MMS services.



It will turn from Blue to Green if you have enabled "Send as SMS" and whenever your iPhone is not connected to the internet it is sent as SMS (green) to all iPhone users.




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Not able to send and receive messages through my number on imessage

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