iPhone XR drastically cropping wallpapers, how to prevent this?

Question

iPhone XR drastically cropping wallpapers, how to prevent this?

Hi all, I'm on iOS 17.4.1, iPhone XR.

I've set up my wallpapers to change every hour, but for some reason they are drastically cropped when they show on the lock screen.

From what I was able to find, the dimensions should be 828 x 1792, so that's what I resized them to.

I hesitate to write this, but it's as if it's choosing to focus in on what it thinks it the focal point of the image. And I didn't want to write that because Apple's Focus mode is something completely different and I don't want to come up in a bunch of searches about it or get answers pertaining to it but nevertheless that is what appears to be happening.

For example, I've chosen many of my favorite comic book covers to be wallpapers. When there is one major character on the cover it might crop in to their head, as if I want to close up on that character's face.

But when there are many characters on the cover it gives up and just shows the whole thing mostly as I intended.

I have turned off Depth Effect but that doesn't help with this at all.

Surely this is a feature that is working as intended, but where do I turn it off?

Thanks for your help.

Posted on Apr 30, 2024 6:53 PM

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Answer 1

May 7, 2024 10:22 AM in response to John Garrett6

You may try some of these steps, please check after each step...

Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
1. Restart the device. That's it.
2. Still not solved --> Force restart iPhone - Apple Support
Reset Network Settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings: Only network settings are removed.
1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
4. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
2. You can return settings to their defaults without erasing your content.
3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
Make sure you have the latest updates installed.
1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)

If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

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Answer 2

May 7, 2024 10:21 AM in response to John Garrett6

To improve understanding of the phenomenon, it would be highly beneficial if you could share a screenshot. Visual representations carry greater impact than written descriptions.

Please remember that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, or any identifiable location information if you are sharing a map.

With the limited information that you have provided, It is hard to even guess the problems faced by you.

You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...

Please re-post with detail so that someone else can help.

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