iphone15 switches to SOS mode randomly throughout the day

Hi, 


I have an iPhone 15 - on EE in the UK. Every now and then, around 5-10 times a day is just loses connection and switched to SOS mode. then after about 10 seconds it comes back, getting quite annoying! 

I've tried all the recommended steps - and it still happens. 

Anyone else have this issue? Or know how to sort it?? Will be popping in to the Apple Shop as soon as I can

iPhone 15

Posted on May 1, 2024 2:02 AM

Reply
1 reply

May 1, 2024 2:07 AM in response to jimmer007

Sounds weird enough, friend. Hope you can fix it withouth having to go to the store to buy a new one, here are some tips that might help.



  • Check EE Coverage: Ensure you have good cellular signal strength from EE in your area. Weak signal can cause the phone to jump to SOS mode in search of a better connection. Check EE's coverage map for your area.


  • Contact EE: If the signal strength seems good and the issue persists, contact EE's customer support to report the issue. They might have network-specific troubleshooting steps or identify potential problems on their end.


SIM Card Issues:


  • Check SIM Card: A faulty or damaged SIM card can sometimes lead to connectivity problems. Gently eject the SIM card and inspect it for any physical damage like scratches or dirt. If you see any damage, you might need to get a replacement SIM card from EE.


  • Reinsert SIM Card: Even if the SIM card looks good, try ejecting and reinserting it. This can sometimes refresh the connection.


Software Glitches:


  • Restart iPhone: A simple restart can sometimes resolve temporary software glitches that might be causing the issue. Try restarting your iPhone 15 and see if the SOS mode issue persists.


Reset Network Settings (Last Resort):


  • Important Note: Resetting network settings will erase all your Wi-Fi passwords, Bluetooth connections, and VPN settings. Proceed with caution only if other solutions don't work.


  • Go to Settings > General > Transfer or Reset iPhone.


  • Tap "Reset" and choose "Reset Network Settings."


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iphone15 switches to SOS mode randomly throughout the day

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