iCloud.com ---> PC -- Low photos quality

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Level 1

11 points

iCloud.com ---> PC -- Low photos quality

Hi. I know theres a lot similiar threads about it, but I still cant find an answer. I record video in 4K/60

and I cant download the full size video. No mather what option of download i choose. "unmodified" etc... i get low quality (HD) mp4. No 4k .mov im using windows and downloading via icloud.com from browser. I didn't had this issues before. When i picked unmodified I was dowloading full resolution .mov videos. I've had all iPhones starting from 7. Now 15 Pro. The only way to get full resolution videos is by cable... Pls help.

Posted on May 2, 2024 10:16 AM

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Answer 1

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resk2k Author

Level 1

11 points

May 3, 2024 3:21 PM in response to resk2k

Update: I think I've found the solution.

If I need to download only 'one single video file' from icloud, using best quality option (unmodified original) - (Im still getting it in low HD resolution 1280x720 30fps .MP4 format). But if I select at least one more file with it, doesnt matter, photo or video. Im getting them packed (RAR) and in full resolution 3840x2160 60fps in .MOV format - as it should be. Tested on Windows and Linux, different browsers, diffrent devices - same thing. So it looks like a bug in icloud.com (the problem occurs only with video files). I hope someone finds this thread useful. Regards.

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Answer 2

May 5, 2024 3:19 PM in response to resk2k

Thank You! :D

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