Can’t get my Crunchyroll premium to work

I used iTunes to purchase the mega fan premium subscription with Crunchyroll and it says I have it but I cannot access it in the app. I reached out to Crunchyroll they gave me two weeks free use and now those two weeks are up and I tried to purchase the subscription again, but it says I already have it and I can’t access the premium membership perks inside of Crunchyroll.

Posted on May 7, 2024 8:32 AM

Reply
3 replies

May 7, 2024 9:19 AM in response to jacolby224

On what device are you trying to use this?


  • Subscriptions through Apple are valid for their app on Apple devices, not third party devices, not on the web.
  • If subscribed on a different Apple device than you are currently trying to watch it on, then you may need to use the Restore Purchases option, instead of signing in with account credentials.
  • Subscriptions through the content provider directly, with an account specifically for them, are valid for their app (on any platform).


The Mega Fan tier is supposed to bring ad-free steaming, offline viewing (on mobile I suppose, as the Apple TV box doesn’t do content downloads), and up to four simultaneous streams on that account.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t get my Crunchyroll premium to work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.