My phone goes black

My phone turns off randomly out of nowhere I try shutting it down tapping the open button a lot of times I press on the screen a lot

i have an iPhone 11 when it goes black I still get notifications and when it’s black to fix it i say hey siri call someone until they respond then my phone opens, how do i fix this, i tried messaging apple support but my message wont send to them but will send to everyone else someone pls help me or tell apple support my problem pls

iPhone 11, iOS 16

Posted on May 7, 2024 7:48 PM

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Question marked as Top-ranking reply

Posted on May 7, 2024 9:29 PM

1) Double check to ensure that you have ample free storage space available on your iPhone. Open Settings ➡️ General ➡️ About ➡️ Available: Here you will see the available storage space on your iPhone. You should maintain at least 15GB or more free storage space for the iPhone’s efficient operation.


OR


2) You may have a poor battery condition which cannot provide sufficient power for peak performance. What is the Battery Health of your iPhone? Open Settings ➡️ Battery ➡️ Battery Health and let us know which percentage you see for Maximum Capacity. Also note what is written under Peak Performance. If your battery's Maximum Capacity shows a value of 80% or less, then it has gone through its lifecycle and therefore should be replaced, according to Apple.


Axel F.

1 reply
Question marked as Top-ranking reply

May 7, 2024 9:29 PM in response to its231

1) Double check to ensure that you have ample free storage space available on your iPhone. Open Settings ➡️ General ➡️ About ➡️ Available: Here you will see the available storage space on your iPhone. You should maintain at least 15GB or more free storage space for the iPhone’s efficient operation.


OR


2) You may have a poor battery condition which cannot provide sufficient power for peak performance. What is the Battery Health of your iPhone? Open Settings ➡️ Battery ➡️ Battery Health and let us know which percentage you see for Maximum Capacity. Also note what is written under Peak Performance. If your battery's Maximum Capacity shows a value of 80% or less, then it has gone through its lifecycle and therefore should be replaced, according to Apple.


Axel F.

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My phone goes black

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