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Mharlow_ Author

Level 1

15 points

I had an unknown Apple charge on my bank card, but I dont recall this transaction

last month, I was charged $407.49 from “Apple Cash sent money” and the address was 1 infinite loop CA. I went through all my Apple Cash transactions and could not find the charge for $407.49. I then disputed it through my bank, USAA, and Apple proceeded to permanently restrict my Apple Cash. I’m now being told that the Apple Cash transaction was not fraudulent and my bank took the money back.

does anyone else have any issues with this? I’m very confused and I don’t understand why I can’t even see the transaction I didn’t make of $407.49 on my Apple Cash if that’s where it was taken from.

[Re-Titled by Moderator]

Posted on May 8, 2024 10:08 AM

Top-ranking reply

Loveapples12

Level 1

14 points

Posted on Sep 22, 2024 7:03 PM

I had a charge of $200 taken out on 9/16. There was no transactionwhen i checked my apple cash account. It shows up as 1infiniteloop ca. What is going on and how do i get my money back

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32 replies

Jeff Donald

Level 7

25,071 points

May 9, 2024 5:49 AM in response to Mharlow_

Does you bank statement show an Apple Cash transaction number?

Jeff Donald

Level 7

25,071 points

Aug 9, 2024 5:30 PM in response to Georgia_Chaz

Thank you for sharing your experience. Was the account for a debit card or credit card?

Jeff Donald

Level 7

25,071 points

Sep 12, 2024 10:06 AM in response to sjullrich

Have you called them? In my experience, they answer very quickly.

dlace64

Level 1

10 points

Oct 2, 2024 10:17 PM in response to Mharlow_

I have the same multiple charges of different amount. I don’t recognize any of it.. I believe something fraudulent is happening here..

Jeff Donald

Level 7

25,071 points

Nov 18, 2024 4:11 PM in response to Hd2harley

Who did you file for a refund with?

Do you understand how Apple Cash works? If you had set it up you probably would have been safer.

Jeff Donald

Level 7

25,071 points

May 9, 2024 5:28 AM in response to Mharlow_

Are you part of an Apple Cash Family group?

If not, someone gained access to your bank account information and personal information and setup an Apple Cash account with your bank information. These charges are fraudulent. You need to contact the bank and report the fraud.

Apple Cash is a service of Green Dot Bank. I’m including their contact information so your bank can reach out to them.

Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552

Mharlow_ Author

Level 1

15 points

May 9, 2024 5:33 AM in response to Jeff Donald

I did report it fraudulent. If you’d read my post, it says I disputed it with my bank and then they came to the conclusion it wasn’t fraudulent for whatever reason and took the money they credited me back. Apple then proceeded to permanently restrict my Apple Cash.

BCLM

Level 1

8 points

Jul 11, 2024 4:01 PM in response to Mharlow_

Two days ago I discovered the exact same problem - $120.00 to "1 Infinite loop CA" - withdrawn from my bank account (debit card) but does not show in my Apple Pay transaction list. My bank says it's Apple Pay's problem - but since the transaction isn't in my Apple Cash there is nothing to report. I have shutdown Apple Cash/Pay - any ideas on how to get the fraudulent charge returned?

Sep 12, 2024 9:43 AM in response to Mharlow_

I have spent two hours this morning trying to get $180 in unauthorized charges addressed. Waiting for Apple Cash to call me back. Frustrating. I have yet to talk to a human being after two hours of trying to track down support.

MsMasher

Level 1

8 points

Sep 18, 2024 8:38 PM in response to Mharlow_

6/21/24 Apple Cash Sent Money took $985.28 from my checking. I’m just now noticing and it’s not showing up in any of my Apple accounts or cards. I’m beyond upset and my credit union isn’t sure they can get it back.

Oct 23, 2024 4:20 AM in response to Mharlow_

Yes! A transaction just showed up on my bank account for $185 but my Apple Cash doesn’t show any such amount. I googled the transaction description and arrived at this forum. Guess I need to call my bank. Thanks for posting!

Mharlow_ Author

Level 1

15 points

May 9, 2024 6:50 AM in response to Jeff Donald

It does not.

[Edited by Moderator]

Mharlow_ Author

Level 1

15 points

May 8, 2024 10:25 AM in response to SniperJo12

It wasn’t resolved? I’m still fighting with it. My bank just took back the money they credited me for the fraudulent charge. Nowhere in my Apple Cash statements does it show this transaction.

Jeff Donald

Level 7

25,071 points

May 8, 2024 10:34 AM in response to Mharlow_

Where are you seeing this charge? I have many transfers from my banks to Apple Cash and none have your Apple Cash sent money description. Is this something you’re seeing from your bank?

Mharlow_ Author

Level 1

15 points

May 9, 2024 5:16 AM in response to Jeff Donald

Yes it was in my bank statement from April but nowhere in my Apple Cash statements.

I had an unknown Apple charge on my bank card, but I dont recall this transaction