User profile for user: tllllll_113
tllllll_113 Author
User level: Level 1
4 points

Mac Pro freezes and/or restarts

Hi,

My mackbook pro has been restarting everyday, sometimes twice a day. This appeared a few days/weeks ago. It started by random occurrences, and now, it is everyday.

Sometimes, it just freezes when I am using it, doing regular stuff: few open tabs on Chrome, spotify and a couple of microsoft office apps running.

Is anyone please able to decipher this message ?

This is the configuration :

Processor : 2,6 GHz 6-Core Intel Core i7

Graphics: AMD Radeon Pro 5300M 4 GB

Intel UHD Graphics 630 1536 MB

Memory : 32 GB 2667 MHz DDR4

macOS: Sanoma 14.4.1 (23E224)


panic(cpu 1 caller 0xfffffff0207581b4): macOS watchdog detected

Debugger message: panic

Memory ID: 0x6

OS release type: User

OS version: 21P4222

macOS version: 23E224

Kernel version: Darwin Kernel Version 23.4.0: Wed Feb 21 19:08:27 PST 2024; root:xnu-10063.101.15~1/RELEASE_ARM64_T8010

KernelCache UUID: F6F06A530618C404DA8786EB4B97B15F

Kernel UUID: 95195E00-3880-32D0-881D-D62671898152

Boot session UUID: 4B51808A-983A-46FA-9139-B3A955F3C7E9

iBoot version: iBoot-10151.101.3

secure boot?: YES

roots installed: 0

x86 EFI Boot State: 0x16

x86 System State: 0x0

x86 Power State: 0x0

x86 Shutdown Cause: 0xc0

x86 Previous Power Transitions: 0x10001000100

PCIeUp link state: 0x89473614

macOS kernel slide: 0x4600000

Paniclog version: 14

Kernel slide: 0x000000001a4fc000

Kernel text base: 0xfffffff021500000

mach_absolute_time: 0x561fabdb8f

Epoch Time: sec usec

Boot : 0x663e09b2 0x00033834

Sleep : 0x663e3209 0x0005a97d

Wake : 0x663e34f3 0x000965c2

Calendar: 0x663e53d7 0x00035656


Zone info:

Zone map: 0xffffffdde9dd8000 - 0xffffffe3e9dd8000

. VM : 0xffffffdde9dd8000 - 0xffffffded043c000

. RO : 0xffffffded043c000 - 0xffffffdf1d108000

. GEN0 : 0xffffffdf1d108000 - 0xffffffe00376c000

. GEN1 : 0xffffffe00376c000 - 0xffffffe0e9dd0000

. GEN2 : 0xffffffe0e9dd0000 - 0xffffffe1d0438000

. GEN3 : 0xffffffe1d0438000 - 0xffffffe2b6aa0000

. DATA : 0xffffffe2b6aa0000 - 0xffffffe3e9dd8000

Metadata: 0xffffffdc00420000 - 0xffffffdc01c20000

Bitmaps : 0xffffffdc01c20000 - 0xffffffdc01d4c000

Extra : 0 - 0


TPIDRx_ELy = {1: 0xffffffdf1dbf5df0 0: 0x0000000000000001 0ro: 0x0000000000000000 }

CORE 0: PC=0xfffffff02172b8e0, LR=0xfffffff02172b8e0, FP=0xffffffe75d677ef0

CORE 1 is the one that panicked. Check the full backtrace for details.

Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space

Panicked task 0xffffffe1d046dfd0: 0 pages, 232 threads: pid 0: kernel_task

Panicked thread: 0xffffffdf1dbf5df0, backtrace: 0xffffffe75d74f6e0, tid: 6052

lr: 0xfffffff0216fb17c fp: 0xffffffe75d74f750

lr: 0xfffffff02182ad3c fp: 0xffffffe75d74f7c0

lr: 0xfffffff021829d88 fp: 0xffffffe75d74f8a0

lr: 0xfffffff0216bd630 fp: 0xffffffe75d74f8b0

lr: 0xfffffff0216fabb8 fp: 0xffffffe75d74fc60

lr: 0xfffffff021d82fc4 fp: 0xffffffe75d74fc80

lr: 0xfffffff0207581b4 fp: 0xffffffe75d74fcb0

lr: 0xfffffff02073efb4 fp: 0xffffffe75d74fd10

lr: 0xfffffff0207455cc fp: 0xffffffe75d74fd60

lr: 0xfffffff02073f9ec fp: 0xffffffe75d74fe00

lr: 0xfffffff02073e7d4 fp: 0xffffffe75d74fe30

lr: 0xfffffff021750a08 fp: 0xffffffe75d74ff20

lr: 0xfffffff0216c86c4 fp: 0x0000000000000000

MacBook Air 13″, macOS 11.7

Posted on May 11, 2024 2:39 AM

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User profile for user: The_Knowledge_Seeker
The_Knowledge_Seeker
User level: Level 4
3,728 points

Posted on May 11, 2024 2:55 AM

The information you provided indicates a "watchdog detected panic" error on your Mac. This suggests that the macOS watchdog process identified a critical issue causing your system to freeze and reboot. Here's a breakdown of what we can glean from the details and some steps you can take:


Analysis of the Panic Log:

  • Error Message: "macOS watchdog detected panic"
  • Mac Model: Likely a newer model based on the ARM64 architecture and Secure Boot presence.
  • macOS Version: 14.4.1 (Sanoma)

Possible Causes:

  • Hardware Issues: Faulty RAM or internal components could be causing system instability.
  • Software Issues: Incompatible kernel extensions, corrupted system files, or buggy applications might be triggering the panic.

Steps to Troubleshoot:

  1. Boot in Safe Mode: Hold down the Shift key during startup. This loads only essential drivers and can help identify if a conflicting extension is causing the issue.
  2. Reset SMC and NVRAM: These settings manage low-level hardware functions. Resetting them can sometimes resolve unexpected behavior. Look up the specific steps for your Mac model on Apple's Support website (Official Apple Support).
  3. Identify Conflicting Software: If Safe Mode resolves the issue, try booting normally and then disabling third-party applications or kernel extensions one by one to pinpoint the culprit.
  4. Run EtreCheck: This free utility (https://www.etrecheck.com/en/index.html) scans your system and generates a report listing installed software, hardware info, and potential issues. This can provide clues about software conflicts.
  5. Update macOS: Ensure you have the latest macOS update installed, as it might contain bug fixes related to the watchdog panic.
  6. Hardware Diagnostics: If none of the software solutions work, consider running Apple Diagnostics or taking your Mac to an Apple Authorized Service Provider for hardware testing.

Additional Tips:

  • Keep a backup of your important data.
  • Note down any recent changes made to your system before the panic started, as it might help pinpoint the cause.

If you're uncomfortable troubleshooting yourself, consider seeking professional help from Apple Support or a qualified technician.


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User profile for user: The_Knowledge_Seeker
The_Knowledge_Seeker
User level: Level 4
3,728 points

May 11, 2024 2:55 AM in response to tllllll_113

The information you provided indicates a "watchdog detected panic" error on your Mac. This suggests that the macOS watchdog process identified a critical issue causing your system to freeze and reboot. Here's a breakdown of what we can glean from the details and some steps you can take:


Analysis of the Panic Log:

  • Error Message: "macOS watchdog detected panic"
  • Mac Model: Likely a newer model based on the ARM64 architecture and Secure Boot presence.
  • macOS Version: 14.4.1 (Sanoma)

Possible Causes:

  • Hardware Issues: Faulty RAM or internal components could be causing system instability.
  • Software Issues: Incompatible kernel extensions, corrupted system files, or buggy applications might be triggering the panic.

Steps to Troubleshoot:

  1. Boot in Safe Mode: Hold down the Shift key during startup. This loads only essential drivers and can help identify if a conflicting extension is causing the issue.
  2. Reset SMC and NVRAM: These settings manage low-level hardware functions. Resetting them can sometimes resolve unexpected behavior. Look up the specific steps for your Mac model on Apple's Support website (Official Apple Support).
  3. Identify Conflicting Software: If Safe Mode resolves the issue, try booting normally and then disabling third-party applications or kernel extensions one by one to pinpoint the culprit.
  4. Run EtreCheck: This free utility (https://www.etrecheck.com/en/index.html) scans your system and generates a report listing installed software, hardware info, and potential issues. This can provide clues about software conflicts.
  5. Update macOS: Ensure you have the latest macOS update installed, as it might contain bug fixes related to the watchdog panic.
  6. Hardware Diagnostics: If none of the software solutions work, consider running Apple Diagnostics or taking your Mac to an Apple Authorized Service Provider for hardware testing.

Additional Tips:

  • Keep a backup of your important data.
  • Note down any recent changes made to your system before the panic started, as it might help pinpoint the cause.

If you're uncomfortable troubleshooting yourself, consider seeking professional help from Apple Support or a qualified technician.


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User profile for user: tllllll_113
tllllll_113 Author
User level: Level 1
4 points

May 13, 2024 2:25 AM in response to The_Knowledge_Seeker

Hi,

Thank you for the quick response. I tried booting in safe mode and left the computer during the weekend and it crashed apparently.

EtreCheck was not very helpful, as all information is for the paid version.

I ran a hardware diagnostic and it did not reveal any failure. I know this does not mean hardware is 100% ok.

Etre check did reveal high RAM and CPU usage, which is weird as almost no app is running.

Only solution I haven't tried yet is resetting SMC. I will try that.

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Mac Pro freezes and/or restarts

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