I always get this error when I'm adding music to my Apple Music library on Mac, but I can do it on my iPad without any problem. What could be going wrong? Both of them are running the latest software.
After hundreds of tries, it appears the cause of this error was that I didn't accept the latest terms and conditions, and for some reason the window to let you read terms and conditions didn't show up. I did a few things that may help to bring it up.
If it doesn't work, try step 1-3 in different orders until the dialog shows up. Also try clicking "Try It Free" before signing in. It will say "You are already an Apple Music member" but it doesn't matter.
If you are experiencing the same problem, try out these steps. It might be because of the terms and conditions. Apple has made a lot of confusion here for the vague error message.
whooshingaroo Said:
"I always get "Cannot Connect" when adding music to my library on Mac: I always get this error when I'm adding music to my Apple Music library on Mac, but I can do it on my iPad without any problem. What could be going wrong? Both of them are running the latest software."
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Thank you for the screenshot.
Report this as an Update Bug to Apple:
Do your Part: Inform Apple of your feedback of this issue. Include how you’ve troubleshot this, and your results. Apple wont get back to you directly, but the more feedback they receive from its users, the more likely they will know what needs to be fixed, and what their customers prefer in updates, and future macOS versions to come. Apple will know nothing of your issue, if you don't report it to them.
I’ve read a lot and tried all these steps, nothing helped:
Apple Music cannot connect - Apple Community
If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
apple music cannot connect - Apple Community
If you have problems playing music on Mac - Apple Support
Apple Music Can’t Connect - Apple Community
Apparently it’s not a playback issue and I don’t have a family subscription. I’m able to listen to Apple Music and add songs to my library on my iPad or the web player without any problem. I updated macOS. I even tried signing out and back in, deleting the music library folder, authorizing and deauthorizing the computer, and turning library sync off and on, but the problem persists.
Hi. Thank you for your suggestions. If Apple doesn't check the community here, I need to report it to them, as you said.
whooshingaroo Said:
“Hi. Thank you for your suggestions. If Apple doesn't check the community here, I need to report it to them, as you said.”
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Spot On!
I always get "Cannot Connect" when adding music to my library on Mac
