Why is Siri unable to play music from my Apple Music library?

When I updated my iPhone to iOS 17.5, Siri will not play music from my library that is on my phone. Previously all I had to say was "Play playlist New Stuff" and Siri would start playing the first song in the play list. I do not have an apple music subscription and shouldn't need one for Siri to play the music in my library. Now when I ask Siri to play music it says "Looks like Apple Music can't play that." I had this problem a year or two ago after a previous update. The solution was to add "from my library" to the request. After a later update I did not need to append with "from my library." The Music setting does have an option to "Show Apple Music" but I have it turned off. I toggled it on and off and still have the same problem. Why is this happening again? I've googled around but none of the solutions have helped. Does anyone know how to fix this?


[Re-Titled by Moderator]

iPhone 14 Pro, iOS 17

Posted on May 16, 2024 7:16 AM

Reply

Similar questions

86 replies

Aug 28, 2024 4:40 AM in response to UmmmmNope

Ok update on my situation.


I said the usual “Hey siri” but instead of saying “move this song to xxxx-playlist”.


I now say “move this song to playlist” then I wait for Siri to ask what playlist, then I say the playlist name. And it works perfectly.


This is the same for playing any of my playlists.


To summarize: I now have to complete an extra step by saying play or move to playlist, then wait for her to ask what playlist. Followed by the appropriate playlist name.


This is for both versions of CarPlay in my cars, one is wireless (BMW iDrive) and wired (Ford sync3).


Hope this helps

May 18, 2024 7:37 AM in response to MacUser_2001

In reference to the “looks like Apple Music can’t play that” issue, I spent the last three days on the phone with Apple support, unable to resolve the issue, so I created a workaround using the Shortcuts feature where I say “Siri, play playlist” it opens up my list and begins reading all 540 playlist titles, but if you interrupt Siri with the title you want it will immediately start playing it - I set the final function of the shortcut to “repeat all” and it plays until you stop it or repeat the shortcut for another playlist. It’s not perfect but, if like me you don’t want to reset all your data and permissions, it’s a workaround that retains the same functionality and safety while driving and trying to remain hands free. I sincerely hope this helps anyone who needs a fix until the next update corrects this issue (if ever).

Sep 1, 2024 7:23 AM in response to MacUser_2001

I updated my iPhone 12 Mini to 17.6.1 this morning and, as of right now, this seems to be working again.


If I press and hold the Siri button on my phone and say "Shuffle (Playlist Name)" it works. (To be clear, my playlists are stored in the Music app on my phone, mostly in MP3 format. I'm not streaming.)


I haven't yet tried this with CarPlay and pressing the Siri button on my steering wheel.

Sep 2, 2024 6:52 AM in response to Apache44

Just updating my post: So as of 17.6.1, I can ask Siri to play a playlist stored on my phone by saying "Shuffle (Playlist Name)" BUT this doesn't work when I'm connected to CarPlay.


When I'm connected to CarPlay, Siri just says "Looks like Apple Music can't play that." If I'm not connected CarPlay, Siri can play my playlist just fine. Super weird.

Jul 6, 2024 5:20 PM in response to MacUser_2001

I also do not subscribe to Apple Music. Why? I have 8,663 songs in my phone (51.8 GB). I have created many Playlists on my phone. Up to iOS 17.5, I was able to play these playlists in Muisc on my phone by asking Siri to play the music while driving. Now it does not work. This means I can not change my music while driving as I have the phone be locked out while driving.

Thanks others on this board I was able to create Actions in Shortcuts that tell Siri to play these playlists. We should not have to do this.

Nov 20, 2024 8:12 AM in response to MacUser_2001

This is a work around for those with Apple Watch or iTunes Match Subscription.


From my observation Siri on CarPlay will only search the Apple Music Subscription for the playlist.


  1. Apple Watch: For those with Apple Watch, this method bypass the Siri interface via CarPlay, simply raise the watch to your lips and say: “Hey Siri, play playlist x” and Siri will play flawlessly. Just have to make sure the “‘’Listen for “Siri” or “Hey Siri”’’ is activated on your watch. Search the web, if you don’t know how to do this;


2. iTunes Match Subscription: This is a more complicated work around and make sure you do this on WiFi; or else, the iPhone will gobble up your mobile data.:

  • On your Mac or PC, on your iTunes app, Goto the “Settings” select “Sync Library”, then, “OK”. Following that - Click “File” - “Library” - “update Cloud Library”. This takes a while to complete.;
  • Delete your music library from your iPhone :- Goto “Settings” - “General” - “iPhone Storage” - “Music”; then, scroll down to the middle of the page for ”Edit“, next to “All Songs” click on the red circle with “-“. Wait for a few minutes for the iPhone to delete all songs from the device.
  • Goto “Settings” - “Music” - “Sync Library” toggle that option on.
  • Open the Music app, from here you’ll find all your music library and playlist. At this point, the music library is stored online. Select the playlist that you use most often, you will find “+” on top of the screen, next to the name of your playlist. Click on the “+” sign to download the songs onto your device.


So, bear in mind, other then the playlist you have downloaded, the rest of the songs reside online, should you play all music while using CarPlay, you are using Mobile Data. Download as many playlist as you want and only ask Siri to play playlist.


From now on, until Apple Developers fix the Siri on CarPlay playlist search parameter, do not connect your device to your Mac or PC. Any music from iTunes to the devices will render playlist unworkable again.


Good Luck!!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is Siri unable to play music from my Apple Music library?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.