How do I get a refund for a purchase made by my grandchild?

Dear Apple Development Department, I would like to request a refund because my grandchild has purchased items in the game many times. And I just found out that the money in my wallet is gone.


[Re-Titled by Moderator]

iPhone 11 Pro, iOS 17

Posted on May 20, 2024 7:30 AM

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Question marked as Top-ranking reply

Posted on May 20, 2024 7:33 AM

You are NOT writing Apple here on this user to user only forum. You can request a refund here --> Request a refund for apps or content that you bought from Apple - Apple Support


Please note that your request may not be approved as all sales are typically final. But you can at least ask. Since we are all users here like you, we cannot help you at all.

3 replies
Question marked as Top-ranking reply

May 20, 2024 7:33 AM in response to Pattymanlika

You are NOT writing Apple here on this user to user only forum. You can request a refund here --> Request a refund for apps or content that you bought from Apple - Apple Support


Please note that your request may not be approved as all sales are typically final. But you can at least ask. Since we are all users here like you, we cannot help you at all.

May 20, 2024 7:38 AM in response to Pattymanlika

All you can do is try.

Request a refund for apps or content that you bought from Apple - Apple Support


You have many options to prevent that from occurring. The solution will depend on if the purchase was made from your phone or their phone and if they are part of a family sharing plan. Some of the solutions are:

  • Add Restrictions to prevent in-app purchases
  • Add Restrictions to prevent apps from being downloaded
  • Add the Ask to Buy feature to approve purchase requests
  • Turn off Purchase Sharing if using Family Sharing
  • Require Password for purchases


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How do I get a refund for a purchase made by my grandchild?

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