Frozen Phone
My phone froze during a software update with just the Apple logo and partial bar. I cannot get it to exit the update or to shut off.
iPhone 14 Plus, iOS 17
Question marked as
Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.
Force restart iPhone - Apple Support
There are only 2 possible results when you perform a Forced Restart:
1) The phone returns to normal operation
Or, if the phone is still frozen.....
2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.
You can find a list of authorized service shops in your area using the link just below: