"unable to access your data, please check your network" from securus

It kept hanging up on me, and i cant get on either. From web or app. Its ridiculous. Buti got a call dismorning while it was down for messaging. Sad for them more smh

the app is still down and it’s been down since around 6am. this is very ridiculous

The app has been down all day and the online site won't open the sign-on screen. My man's complex has been on lockdown for several days so I can't reach him at all .

I’m having the same issue and it’s been like this all day they said it’s down right now

It’s back up and running on my end, check it now guys!!!! Best of luck <3.

Looks like it’s up and running again! Try it out.

My husband in TDC they can use tablets but we can’t log on to respond to message or even call to add money to their debit so I told him sold down the back to backs since we don’t know how long it’s going to be down this time -

Me too. This article says they broke I wonder what’s next my husband said they were told they were getting new tablets with a new company

https://theappeal.org/securus-bankruptcy-prison-telecom-industry/

Having the same issue- it seems to be an intermittent, chronic issue. I received a message from someone who is locked up (Arizona) as I was on my phone, went to open the app and got the same issues. Someone said the app is down but I'm curious if it's maybe cell provider/state/apple specific? I'm not sure if Securus is only for certain states but I have T-Mobile, iPhone 15 pro max and am using it from AZ. What does everyone else have/use it on?

I was on the phone pretty much all day just fine. It wasn’t until I needed to add funds that the app wasn’t working or the site and I was on the phone with customer service for 47 minutes just to tell me they couldn’t take any payments over the phone either, and the automated system is down, however I’ve been trying literally nonstop for the last two hours and I was able to get the automated system to work so that I could put funds on my LO account it charged me so let’s just hope it actually worked. Hope this helps

It’s still down here in IL 8:00pm I can see he sent me messages but I can’t log in to see them :(

App is down again smh

I’m also experiencing the same thing I deleted the app and redownloaded it, I reset my network settings on my phone, I logged into wifi and nothing works. I also haven’t been receiving messages and they haven’t been either. I think the app is have technical difficulties or maybe it’s shut down right now…..

Not sure if everyone knows this but Securus failed to pay debts this year and was given an 8 month extension in April they are headed towards bankruptcy. Does anyone know if this is what is causing the issues for app, their site and customer service?

I’ve been ill about it since I woke up ready to reply to a message so I snapped on them. Baby sent me a message and I can’t respond to him. I talked to them this morning when I could not write him back. She said give it a couple of hours a couple have turned into almost a day. I know he is about to lose his mind I hope they told them what’s going on in the prison so it can keep them calm. Cause I know if someone was on the edge they probably tipped over today. Then the funny part is they blocked where you cant call any of the numbers after I had to go on ****** consumer.com to get to an actual person and boy was I ******. Glad I snapped on them this morning I wouldn’t have had the chance later. But I don’t think I’m more ****** than my man is probably right now. 🥴