How to stop my new iPad from freezing and crashing?

I did some digging on my end too and it does seem to be a hardware fault so I will initiate an exchange. I spent a good amount of time ruling out it wasn't software related. (It was also a good excuse for me to clean up the apps I have had around for years and never use anymore.)

I did a full factory reset, didn't restore a backup, only signed into my iCloud account and the wake from sleep issues keep happening.

Similar to the OP, in my case the display controller tries to turn on the display, sends power to it through the rails and doesn't get a response so just kernel panics.

I was having the same freezing issue with background video ads in Safari. I just now contacted Support via text and the support person asked if there was a current update. And sure enough there was iOS 17.6 waiting to update this evening. I downloaded the update and installed it, and then tested the iPad again by going to a website with constant video ads. For the first time since I have owned this lovely iPad, it didn’t freeze as it usually does. I’m so relieved. And then the support person helped me to resolve a second issue I’ve been having with the new Apple Pencil Pro, which constantly changes colors on me when working in Tayasui Sketches Pro. This particular support person really has a magic touch. Good luck everyone. I hope the update works for you too.

If you are concerned that your new iPad Pro M4 has a hardware fault, you would be best advised to return it to the retailer from which it was purchased.

If purchased directly from Apple, in most countries/regions, you have 14-days to unconditionally return an undamaged device for exchange or refund. Other retailers may have different return policies.

IpadProArtist wrote:

Here to add to the number of users having crashing. Never had this with my M1. Not one time, since it’s release.

Will be returning my M4 today. Thanks.

Also, the Apple Pro Pen doesn’t work properly with the Line tool in several art apps if hover is active. You know, one of the main features of the new pen?

Extremely disappointing.

You are of course able to return any Apple product within the initial 14 day window. However, I notice you avoid naming the apps which don’t work as you would like with the new pencil, which means nobody can check whether the failures are due to non implemented support in the individual apps (we know this is the case at least with updates still in the works from the popular app Procreate).

Personally I have not noticed any significant problems (and zero crashes) with my M4 iPad or Pencil Pro, so I suspect most issues are more likely to be individual apps which have still to add full support and a version upgrade.

I can’t say for certain but the best way to determine if it is a software issue is to first download all of the latest updates, then check with the Genshin Reddit to see if anyone else is having the same issues.

To rule out hardware issues you would need to try it out on another iPad of the same model and specs. That or you may be able to trade in your iPad in case it is somehow an issue with your device specifically.

It’s a wide spread issue. I may return mine. It happens too frequently

2 iPads with same issue? That’s a shame. If after exchanging for a new one it still freezes, there must be a defective lot, with a specific serial number or production date

MavisDraculasIphone wrote:

It’s a wide spread issue. I may return mine. It happens too frequently

If this was a widespread issue, this forum would likely be flooded with similar reports. As you may note, the problem reported here by the OP does not meet this criteria.

While some issues might be reasonably anticipated following release of any new device, these are likely to be resolved within weeks by way of a software update.

I have never had my M4 freeze or crash on me while I use it. It does hard crash when in sleep and several times per day. I contacted Apple and the diagnostics they ran didn’t find anything wrong but it definitely seems like a software and hardware issue.

Since it is so new, I suspect a lot more reports will crop up over time.

Here to add to the number of users having crashing. Never had this with my M1. Not one time, since it’s release.

Will be returning my M4 today. Thanks.

Also, the Apple Pro Pen doesn’t work properly with the Line tool in several art apps if hover is active. You know, one of the main features of the new pen?

Extremely disappointing.

13" 1TB 2024 Pro. Had mine for a bit less than 2 weeks and it crashed twice already. When this happens the screen flickers, doesn't respond to touch. It goes on and off when pressing the power button or opening/closing the cover.

Holding the power and the volume up button to force a restart doesn't seem to work but in both cases, it eventually rebooted and was functioning normally after that. The app used when it crashed was different on both occasions.

Also reporting my device becoming unresponsive. My use case is in Safari.

The device will just completely freeze and not respond to input from either screen or on the Magic Keyboard. I would just have to wait until it corrects itself which can take 15-30 seconds. I’m guessing for the springboard to refresh and throw me onto the lock-screen. It's annoying because it will happen back to back and then be good for a few hours and then get hang up again. My device was set up as new since day one.

I have the base 13in pro m4

My iPad Pro M4, overheating very easily sometimes from the 1st day of using it and in some games like genshin impact my fps are set at 120 meanwhile, after sometime (3mins) feels like 60fps and the ipad is not even warm then im going into the settings to put back 120fps so i can still have very good experience.

And on the game called wuthering waves it has a weird glitch and the screen is rotating without touching the or moving the device meanwhile i have turn off screen rotation hoping to stop.

I need to know if it software problem or hardware so i can return it, please if anyone have the same issues please contact with me.

Hello i got many issues with genshin impact and i tried on 2 different iOS versions. First starting playing with maxed all and 120fps and is 120fps for just like 30 seconds and without warming up or fighting the fps drop at 60 and i have to got into settings and put 60fps and then 120fps then for a while is good and then again same thing back to 60 meanwhile is set on 120.And even tried at lowest of lowest graphics but still the same the ipad did not get warm and it was keeping switching the fps alone.

My iPad Pro m4 won’t turn on and Shows that is not connected to my other spple devices.

My other ipad pro (12.9 inch)locator says it hadn’t been connected for 20 hours making it approx 7:50am EDT on 06/27/24.I bought it on 05/15/24 with no additional warranty. I am so disappointed.