How to stop my new iPad from freezing and crashing?

Ipad pro 13” M4 1TB , called Apple and go to center Apple and no hardware problem in diagnosis , but this happening to me , freeze and crashing costantly when i use , Apple TV app scrolling video in horizontal and vertical position , when i use Maps only when is horizontal position , when I see photo in gallery , when I open the app warzone mobile , the iPad freeze , crash and restart, i look the error in the data and analisys section in iPad and put the strings of panicfull crash error in ai for help me and this is what they tell me this:


The crash log you provided contains detailed information about a panic event on your iPad. Let's analyze some key points in the log to understand what might be causing the crashes:


1. Type of Bug and Timestamp:

- Type of Bug: 210

- Timestamp: 2024-05-21 18:05:22.00 +0200


2. Operating System and Device Information:

- OS Version: iPhone OS 17.5.1 (21F90)

- Product: iPad16.5

- SoC ID: 8132

- SoC Revision: 11


3. Kernel Information:

- Kernel Version: Darwin Kernel Version 23.5.0

- Panic String:

4. RTKit Information:

- RTKit Version: RTKit-2419.120.45.release

- Client: local-t8132dcp.RELEASE

- UUID: 00434452-ce83-30f6-8dd0-a55c1b54b684


5. Exception and Stack Frame of the Task in Fault:

- Exception Class: 0x1c (Unknown)

- PC (Program Counter): 0x0000072d974b18

- ISS (Instruction Specific Syndrome): 0x1


The critical part of the log is the panic string:

panic(cpu 0 caller 0xfffffe003ee8d888): DCP crash of unknown type 0x9 pc=0x0000072d974b18 Exception class=0x1c (Unknown), IL=1, iss=0x1 far=000000000000000000 - iomfb_mailbox(77)


This indicates a crash related to the Display Co-Processor (DCP) with an unknown error type (0x9). The DCP is responsible for handling display-related activities, and a crash here suggests a problem with the display subsystem. The presence of iomfb_mailbox suggests a problem with inter-module communication related to the framebuffer.


[Re-Titled by Moderator]

Posted on May 22, 2024 1:01 AM

Reply

Similar questions

22 replies

Jul 27, 2024 1:02 AM in response to xLAMPOGAMMAx

I got same problem with brand new iPad Pro M4 11' Inch ....The bug is in game World of Tanks Blitz It goes to 80FPS even bellow 70FPS. I reported this kind of bug to the Wargaming.net support they said the developers *"Our developers are looking into this problem. I know this can be frustrating however we are aware of this issue and we are working to rectify this problem as fast as we can."* However, it would be fine to fix as soon as possible. They said it’s an issue on Apple’s side so I am asking when will be fixed this bug. Also It’s not problem of this, but same kind of issue has PUBG Mobile…..

Aug 7, 2024 4:52 PM in response to LittleLady

After less than one day after putting through the newest update, my iPad Pro M4 is crashing again every time I

and on a video ad. Just now on Amazon, my iPad crashed two times in a row. It’s getting old. I hope the problem will be resolved in a future update. My second issue with the newest Apple Pencil Pro went back to picking up every single color it detects when I’m working in Tayasui Sketches Pro. I can’t use it like that for tracing from photos. At least I can still create my own paintings. I hope this problem will be resolved soon though. Because I do work from photos.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to stop my new iPad from freezing and crashing?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.