Brand New Macbook Pro Max & Photoshop Scratch Disk Issue

DaUnknownAdmin wrote:

• Hi,

I just bought my first Macbook Pro M3 (MAX). 48(ram) 1TB(ssd) .

I'm trying to install Adobe Photoshop, but I'm unable to do anything as I get the "Could not use the type tool because the scratch disks are full" error message. I tried looking up the solution, but most articles and videos basically say you need more RAM or use an external hard drive. But as I stated, I have a new laptop with nothing installed other than Google Chrome.

Here's a list of what I tried;

Purging Cache

• Delete Temp Files

• Sudo Purge via Terminal

• Swap Scratch Disc - I do have 2 external drives (4tb each), they are not options in Photoshop. Although they do appear on my desktop and in DiskUtility.

Thanks in advance for any assistance.

What you do not state—

what format is your external disk

Erase and reformat a storage device in Disk Utility on Mac

Erase and reformat a storage device in Disk Utility on Mac - Apple Support

third party app—if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates…

Contact a third-party vendor - Apple Support

Contact a third-party vendor - Apple Support

ref Adobe Support :

https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

Set up scratch disks in Photoshop

on a brand new machine you have call in support— I would take advantage of that one-on-one support

Call Customer Support (800) MY–APPLE (800–692–7753)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support

see if there is anything here:

Scratch disk - Apple Community

Why does it say my "scratch disks" are fu… - Apple Community

Scratch Disk Errors - Apple Community

Mac M1 - Photoshop Scratch Disk - Apple Community