How do I cancel a subscription purchased with an old Apple ID account that I don't have access to?

I got robbed and I had an iTunes account on the other phone that’s is still billing iTunes I don’t have access to the mail on that phone how to I cancel the subscription if I can’t log onto those emails

Please help me as I keep getting charged for an iTunes account on a stolen phone how do I remove it and I used the same cellphone number


[Edited by Moderator]

iPhone 7 Plus, iOS 15

Posted on May 23, 2024 3:11 PM

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Question marked as Top-ranking reply

Posted on May 24, 2024 12:45 AM

You can only try to enroll in account recovery to regain access to the hacked account:


How to use account recovery when you can’t reset your Apple ID password - Apple Support


If this is not working please Contact - Official Apple Support to get further support on cancelling the subscription

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How do I cancel a subscription purchased with an old Apple ID account that I don't have access to?

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